AI-Ready Care Centre Specialist

Allianz Services; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Allianz Partners in Abu Dhabi is seeking a Junior Care Centre Agent to handle inbound/outbound calls, document interactions, and ensure high-quality customer service. The role requires a medical background and at least two years in a call center or customer service environment.

Candidates should be proficient in MS Office and able to work within company processes. The position emphasizes AI readiness and data governance as Allianz integrates AI-driven tools to improve claims processing and

Qualifications

• 2+ years experience in a Call Centre/ Customer Service environment.
• Medical background preferred.
• Fluency in MS Office and general internet navigation skills.

Responsibilities

• Respond to telephone inquiries following standard scripts and procedures.
• Document details of conversations and actions for follow-ups.
• Maintain customer-oriented service and adhere to company policies.

Skills

Call center experience

Medical background

MS Office

Legally permitted to work

Education

Bachelor's degree

Tools

MS Office

Job description

Allianz Partners in Abu Dhabi is seeking a Junior Care Centre Agent to handle inbound/outbound calls, document interactions, and ensure high-quality customer service. The role requires a medical background and at least two years in a call center or customer service environment.

Candidates should be proficient in MS Office and able to work within company processes. The position emphasizes AI readiness and data governance as Allianz integrates AI-driven tools to improve claims processing and