Car Rental Concierge & Customer Care Specialist

AlFuttaim; Dubai; On-site; AED 66,960 - 89,280; Full time

Job summary

AlFuttaim is seeking a Customer Support specialist in Dubai, UAE, to handle inquiries and maintain a welcoming environment. Your role will involve greeting customers, processing rental transactions, and resolving issues to enhance customer satisfaction.

The ideal candidate is a university graduate with a minimum of 2 years in customer service and a basic understanding of the car rental industry. Strong communication skills and fluency in English are required.

Qualifications

• Minimum 2 years of experience in customer service.
• Basic understanding of the car rental industry.
• Strong communication and interpersonal skills.
• Commercial acumen and proactive approach.
• Fluent English; Arabic or other languages are beneficial.

Responsibilities

• Greet customers professionally and maintain a welcoming front-office environment.
• Handle inquiries, complaints, and service requests efficiently.
• Inspect vehicles with customers during pickup and return.
• Resolve issues promptly to maintain a high satisfaction level.
• Support loyalty program enrollment and promote brand offers.
• Process rental transactions including check-ins, check-outs, and returns.
• Verify customer documents and ensure compliance with rental policies.
• Prepare accurate invoices and process additional charges.
• Keep records updated in the rental management system.
• Follow up on reservations, no-shows, and late returns.
• Upsell insurance, upgrades, and value-added services to increase revenue.
• Promote brand campaigns and offers.
• Coordinate with operations and fleet teams for vehicle availability.
• Maintain a clean and organized customer service area.

Skills

Customer handling

Upselling and sales

Problem solving

Record management

Front-office operations

Communication

Teamwork

Education

University graduate

Job description

AlFuttaim is seeking a Customer Support specialist in Dubai, UAE, to handle inquiries and maintain a welcoming environment. Your role will involve greeting customers, processing rental transactions, and resolving issues to enhance customer satisfaction.

The ideal candidate is a university graduate with a minimum of 2 years in customer service and a basic understanding of the car rental industry. Strong communication skills and fluency in English are required.