Captain Jara by Martín Berasategui

Dorchester Collection; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Captain for their Food & Beverage outlet. You will be responsible for ensuring exceptional guest experiences, managing the operations of the restaurant, and training staff. Ideal candidates will have previous experience in luxury hospitality and strong communication skills. Language skills in Arabic, Italian, French, Spanish, or German are a plus.

Qualifications

• Experience in luxury hotels and restaurants in the Middle East.
• Ability to communicate in English; knowledge of other languages is desirable.

Responsibilities

• Oversee daily operations of the F&B outlet.
• Train and mentor wait staff.
• Ensure guest satisfaction and service standards.
• Achieve revenue targets and control costs.

Skills

Communication skills

Customer service ethic

Mentoring skills

Attention to detail

Education

Professional certification or hotel school diploma

Job description

Overview

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference 2025-5506 Hotel

The Lana - Dorchester Collection

Division & Department

Food & Beverage - Restaurant

What you’ll do

• You will be responsible for the day-to-day operations of the F&B outlet to ensure our guests receive nothing but the best experience.
• You will be in charge of warmly greeting guests assigned to your area of the restaurant presenting the menu recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction.
• Serving others is your passion you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
• You will also be in charge of training and mentoring the entire team of waiters ensuring their knowledge is second to none and they are able to assist our guests in the best possible way.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Captain youll have the opportunity to bring these to life and continue to create our legacy.
• You are aware of revenue targets and ensuring these are achieved and exceeded simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• By taking part in a daily team briefing pre-service you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings.
• Together with your team of hostesses you ensure the restaurant reservations are optimized to ensure well-controlled productivity optimal guest satisfaction and optimized revenue generation.
• In collaboration with your service team you ensure fantastic quality of beverage preparation presentation and beverage inventory control.

The items shared are the essence of a day in the life of a Captain but well make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• Youll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic Italian French Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location

United Arab Emirates

Location

Dubai