Call Center Representative

800CarGuru; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

800CarGuru in Dubai, United Arab Emirates, is hiring a full-time Call Center Representative to join our on-site team. You will respond to incoming calls, log service requests, and coordinate with roadside and service center teams to ensure timely assistance.

You will handle inquiries, provide accurate service information, log case details in our CRM, and follow up to ensure customer satisfaction. The role requires clear communication in English and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent; customer service training is a plus.
• Excellent verbal and written English; additional languages are a plus.
• Experience in call centers or automotive/service industries is beneficial.
• Strong interpersonal and problem-solving abilities; customer-focused.

Responsibilities

• Answer incoming calls and log service requests.
• Coordinate with roadside and service center teams for timely assistance.
• Provide accurate information about services to customers.
• Log case details into internal systems and CRM.
• Follow up with customers to ensure satisfaction.
• Handle basic troubleshooting and manage call queues; escalate when needed.

Skills

Customer Service

Communication

Problem Solving

Call Center Software

CRM Tools

English Proficiency

Arabic Helpful

Education

High School Diploma

Customer Service Training

Tools

CRM software

Job description

Everyday except Friday and Sunday.

Company Description

800CarGuru is the largest on-location and mobile vehicle service provider in the UAE, delivering convenient automotive support directly to customers. The company operates a dedicated Service Center in Dubai and offers roadside assistance across Dubai, Abu Dhabi, Sharjah, and Ajman. Team members are part of a fast-paced, customer-focused environment that prioritizes reliability and quick response times. Joining 800CarGuru means contributing to a growing organization that values professionalism, safety, and quality service.

Role Description

This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative responds to incoming calls, records service requests, and coordinates with roadside and service center teams to ensure timely assistance. Daily responsibilities include answering customer inquiries, providing accurate information about services, logging case details into internal systems, and following up to support customer satisfaction. The role involves handling basic troubleshooting questions, managing call queues, and escalating complex issues to relevant departments. Call Center Representatives are expected to maintain clear communication, adhere to company procedures, and contribute to a positive customer experience.

Qualifications

• Ability to perform core Customer Service Representative duties and deliver high levels of Customer Satisfaction.
• Strong Interpersonal Skills with a customer-centered approach to communication and problem-solving.
• Experience in Customer Support, including handling inquiries, complaints, and service requests in a call center or similar environment.
• Good Computer Literacy, including use of call center software, CRM tools, email, and basic office applications.
• Clear and professional spoken and written English; knowledge of Arabic or additional languages is an advantage.
• Ability to work in a fast-paced environment, manage multiple calls, and maintain accuracy under pressure.
• Prior experience in automotive services, roadside assistance, or related industries is beneficial.
• High school diploma or equivalent; additional vocational or customer service training is a plus.