Call Center Representative

Quttainah Specialized Hospital - Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Quttainah Specialized Hospital in Dubai is seeking a full-time Call Center Representative to handle inbound and outbound calls, provide information on services, schedule appointments, and update patient records with accuracy.

You will work closely with clinical and administrative teams to ensure a courteous, efficient patient experience, resolve routine inquiries, and escalate complex issues when needed, while maintaining confidentiality and high service standards.

Qualifications

• Strong customer service and customer support skills with a focus on maintaining high customer satisfaction.
• Excellent interpersonal skills and the ability to communicate clearly and professionally with diverse patients and colleagues.
• Solid computer literacy, including proficiency with call center systems, scheduling software, and basic office applications.
• Previous experience in a call center, customer service, or healthcare setting is a requirement.
• Fluency in English is required; knowledge of Arabic or other regional languages is an advantage.
• Ability to manage high call volumes, prioritize tasks, and remain calm under pressure.
• Strong attention to detail, accurate data entry, and adherence to confidentiality and privacy standards.
• High school diploma or equivalent required; additional training or certification in customer service or healthcare administration is beneficial.

Responsibilities

• Handle inbound and outbound calls and provide clear information about hospital services and procedures.
• Schedule and confirm appointments and update patient records in hospital systems.
• Direct calls to appropriate departments and escalate issues as needed.
• Resolve basic concerns while maintaining a professional, courteous experience for every caller.
• Collaborate with clinical and administrative teams to support smooth patient flow and service standards.

Skills

Customer service

Interpersonal skills

Computer literacy

Call center experience

Education

High school diploma

Tools

Call center software

Scheduling software

Office applications

Job description

Company Description

Quttainah Specialized Hospital (QSH) is the largest specialized cosmetic surgery hospital in the Middle East, offering advanced and innovative healthcare in Dubai, United Arab Emirates. The boutique center has been uniquely designed by the owner, creating a distinctive and refined environment for patients and staff. QSH focuses on cutting-edge treatments in cosmetic medicine and surgery, aiming to set regional standards of excellence. The hospital serves the UAE and neighboring Gulf countries, emphasizing expert care and exceptional results. Team members join a setting that values innovation, quality, and a premium patient experience.

Role Description

This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative will handle inbound and outbound calls, respond to patient inquiries, and provide clear information about hospital services, appointment availability, and procedures. Responsibilities include scheduling and confirming appointments, updating patient records in the hospital systems, and directing calls to the appropriate departments. The role involves resolving basic concerns, escalating complex issues when needed, and ensuring a professional, courteous, and efficient experience for every caller. The Call Center Representative will collaborate closely with clinical and administrative teams to support smooth patient flow and uphold QSH service standards.

Qualifications

• Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction.
• Excellent interpersonal skills and the ability to communicate clearly and professionally with diverse patients and colleagues.
• Solid computer literacy, including proficiency with call center systems, scheduling software, and basic office applications.
• Previous experience in a call center, customer service, or healthcare setting is requirement.
• Fluency in English is required; knowledge of Arabic or other regional languages is an advantage.
• Ability to manage high call volumes, prioritize tasks, and remain calm under pressure.
• Strong attention to detail, accurate data entry, and adherence to confidentiality and privacy standards.
• High school diploma or equivalent required; additional training or certification in customer service or healthcare administration is beneficial.