Call Centre Head & Agents

Cutis International; Sharjah; On-site; AED 89,280 - 167,400; Full time

Job summary

Cutis International is seeking experienced Call Centre Head and Agents for their new cosmetic hospital in Sharjah. The role requires managing call centre operations, training agents, and ensuring high-quality customer service.

Ideal candidates will have proven experience in call centre operations, strong communication skills, and the ability to handle patient inquiries professionally. Leadership experience is preferred for the Head position. The role offers an opportunity to contribute to patient satisfaction and operational efficiency.

Qualifications

• Proven experience in call centre operations or customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle patients professionally and courteously.
• Basic computer knowledge and CRM handling skills.
• Fluency in English required (Arabic is an added advantage).
• Leadership experience preferred for Call Centre Head position.
• Experience in healthcare or cosmetic industry is an added advantage.

Responsibilities

• Manage and supervise daily call centre operations.
• Monitor team performance and ensure service quality standards.
• Train and guide call centre agents for effective communication.
• Prepare performance reports and improve operational efficiency.
• Ensure timely follow-ups and patient satisfaction.
• Handle inbound and outbound patient calls professionally.
• Respond to inquiries regarding treatments and services.

Skills

Customer service

Communication skills

Interpersonal skills

Leadership

Basic computer knowledge

Fluency in English

CRM handling skills

Job description

We Are Hiring – Call Centre Head & Agents

We are looking for experienced and customer-focused Call Centre Head & Agents to join our upcoming cosmetic hospital in Sharjah . The ideal candidates should handle patient communication professionally, manage inquiries efficiently, and ensure excellent customer support experience.

Key Responsibilities

Call Centre Head

• Manage and supervise daily call centre operations.
• Monitor team performance and ensure service quality standards.
• Train and guide call centre agents for effective communication and lead handling.
• Prepare performance reports and improve operational efficiency.
• Ensure timely follow-ups and patient satisfaction.

Call Centre Agents

• Handle inbound and outbound patient calls professionally.
• Respond to inquiries regarding treatments, appointments, and services.
• Schedule consultations and maintain accurate call records.
• Follow up with leads and patient inquiries effectively.
• Deliver excellent customer service and patient support.

Requirements

• Proven experience in call centre operations or customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle patients professionally and courteously.
• Basic computer knowledge and CRM handling skills.
• Fluency in English required (Arabic is an added advantage).
• Leadership experience preferred for Call Centre Head position.
• Experience in healthcare or cosmetic industry is an added advantage. Location: Sharjah