Call Centre Head & Agent

Cutis International Cosmetic Clinics; Sharjah; On-site; AED 111,600 - 167,400; Full time

Job summary

Cutis International Cosmetic Clinics is seeking experienced Call Centre Head & Agents to join our new cosmetic hospital in Sharjah. The role involves managing call centre operations, ensuring excellent patient communication, and providing outstanding customer support.

The ideal candidates should possess strong communication skills, customer service experience, and the ability to handle inquiries professionally. Leadership experience is preferred for the Head position. Fluency in English is required, and Arabic is a plus.

Qualifications

• Proven experience in call centre operations or customer service roles.
• Ability to handle patients professionally and courteously.
• Experience in healthcare or cosmetic industry is an added advantage.

Responsibilities

• Manage and supervise daily call centre operations.
• Train and guide call centre agents for effective communication.
• Handle inbound and outbound patient calls professionally.

Skills

Strong communication and interpersonal skills

Customer service experience

Leadership experience

Fluency in English

Basic computer knowledge

Job description

We are looking for experienced and customer-focused Call Centre Head & Agents to join our upcoming cosmetic hospital in Sharjah. The ideal candidates should handle patient communication professionally, manage inquiries efficiently, and ensure excellent customer support experience.

Call Centre Head Responsibilities

• Manage and supervise daily call centre operations.
• Monitor team performance and ensure service quality standards.
• Train and guide call centre agents for effective communication and lead handling.
• Prepare performance reports and improve operational efficiency.
• Ensure timely follow‑ups and patient satisfaction.

Call Centre Agent Responsibilities

• Handle inbound and outbound patient calls professionally.
• Respond to inquiries regarding treatments, appointments, and services.
• Schedule consultations and maintain accurate call records.
• Follow up with leads and patient inquiries effectively.
• Deliver excellent customer service and patient support.

Requirements

• Proven experience in call centre operations or customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle patients professionally and courteously.
• Basic computer knowledge and CRM handling skills.
• Fluency in English required; Arabic a plus.
• Leadership experience preferred for Call Centre Head position.
• Experience in healthcare or cosmetic industry is an added advantage.

Location: Sharjah.