Healthcare Call Center Agent – Dubai

Quttainah Specialized Hospital- Dubai; Dubai; Sur place; AED 39 000 - 73 000; Plein temps

Résumé du poste

Quttainah Specialized Hospital in Dubai is seeking a Call Center Representative to handle inbound and outbound calls, respond to patient inquiries, and provide clear information about hospital services and appointment availability. You will schedule and confirm appointments, update patient records in the hospital systems, and direct calls to appropriate departments.

This role requires excellent communication, professionalism, and the ability to work with clinical and administrative teams to

Qualifications

• Strong customer service and satisfaction focus.
• Excellent interpersonal and professional communication.
• Solid computer literacy with call center systems and scheduling software.
• Previous call center, customer service, or healthcare experience required.
• Fluency in English; knowledge of Arabic or regional languages is an advantage.
• Ability to manage high call volumes and stay calm under pressure.
• Strong attention to detail and confidentiality.
• High school diploma; healthcare administration training is beneficial.

Responsabilités

• Schedule and confirm appointments.
• Update patient records in hospital systems.
• Route calls to appropriate departments.
• Resolve basic concerns and escalate complex issues.
• Collaborate with clinical and administrative teams.
• Maintain professional and courteous caller experience.

Connaissances

Customer service

Interpersonal skills

Communication

Computer literacy

Arabic language (advantage)

Formation

High school diploma

Healthcare administration training (beneficial)

Outils

Call center software

Scheduling software

Office applications

Description du poste

Quttainah Specialized Hospital in Dubai is seeking a Call Center Representative to handle inbound and outbound calls, respond to patient inquiries, and provide clear information about hospital services and appointment availability. You will schedule and confirm appointments, update patient records in the hospital systems, and direct calls to appropriate departments.

This role requires excellent communication, professionalism, and the ability to work with clinical and administrative teams to