Call Center Executive

Dr Joy Dental Clinic Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for career growth

Health insurance

Paid annual leave

Job summary

Dr Joy Dental Clinic Dubai is seeking a Call Center Executive to be the first point of contact for customers. The role involves handling customer inquiries via phone, email, and chat within a collaborative onsite environment. You will achieve performance targets, document interactions, and provide information about services offered.

Candidates should have previous call center experience, excellent communication skills, and be proficient in using computer systems. Benefits include a competitive salary, career growth opportunities, and health insurance.

Qualifications

• Previous call center experience is required.
• Must speak well and convey information clearly.
• Proficient computer literacy and ability to quickly learn new software.

Responsibilities

• Handle inbound and outbound calls addressing inquiries and support requests.
• Maintain accurate records of all conversations in our database.
• Achieve daily, weekly, and monthly performance targets.

Skills

Verbal and written communication skills

Problem-solving skills

Time management skills

Tools

CRM software

Job description

Role Overview

As a Call Center Executive, you will be the first point of contact for our customers, providing prompt and professional support over phone, email, and chat. As part of our team in Jumeirah Lakes Towers, you'll work in an ONSITE environment, collaborating closely with colleagues and management to ensure a seamless customer experience.

Responsibilities

• Handle inbound and outbound calls addressing customer inquiries, complaints, and support requests.
• Maintain accurate records of all conversations in our database using detailed and clear data entry.
• Achieve daily, weekly, and monthly performance targets set by the management.
• Escalate unresolved issues to the appropriate internal teams with proper documentation.
• Provide concise and clear information about products, services, and processes to customers.

Must have requirements

• Previous call center experience is required.
• Excellent verbal and written communication skills; must speak well and convey information clearly.
• Proficient computer literacy and ability to quickly learn new software systems.
• Strong problem-solving and time management skills.

Nice to have requirements

• Multilingual abilities.
• Experience with CRM or call center software solutions.
• Background in customer service within the UAE market.
• Ability to handle high-volume calls efficiently.

Perks and Benefits

• Competitive salary package and incentives.
• Opportunities for career growth and development.
• Supportive team environment within a modern office setting.
• Health insurance and paid annual leave.