Bilingual Call Center Agent - Patient Scheduling (Abu Dhabi, Onsite)

Healthline; Abu Dhabi; On-site; AED 45,000 - 100,000; Full time

Job summary

Healthline Day Surgery Center in Abu Dhabi is seeking a Call Center Agent to handle patient calls, provide accurate information about services, and schedule appointments.

You will support patients with pre- and post-operative instructions, maintain records, and collaborate with healthcare staff to ensure a smooth, positive patient experience. Fluency in Arabic and English and strong customer service skills are essential.

Qualifications

• Arabic and English fluency is required.
• Strong communication skills, both verbal and written.
• Exceptional customer service with a patient-oriented approach.
• Ability to handle a high call volume and work effectively in a fast-paced environment.
• Knowledge of medical terminology and previous call center or customer service experience preferred.

Responsibilities

• Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.
• Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.
• Documentation: Maintaining accurate and organized patient records, ensuring data integrity.
• Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.

Skills

Arabic fluency

English fluency

Communication skills

Customer service

Call center experience

Job description

Healthline Day Surgery Center in Abu Dhabi is seeking a Call Center Agent to handle patient calls, provide accurate information about services, and schedule appointments.

You will support patients with pre- and post-operative instructions, maintain records, and collaborate with healthcare staff to ensure a smooth, positive patient experience. Fluency in Arabic and English and strong customer service skills are essential.