Customer Care Agent

Dubai Golf; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Dubai Golf is seeking a Customer Care Agent to deliver excellent service via phone, email, or chat. You will be the first point of contact for inquiries, troubleshoot issues, and provide accurate information about products, services, and policies.

You will maintain up-to-date knowledge, document interactions in CRM, and follow up to ensure resolution and satisfaction. The role requires a high school diploma and strong communication, problem-solving, and multitasking abilities.

Qualifications

• High school diploma required; additional business/communication studies a plus.
• Previous experience in customer service, sales, or a related role preferred.

Responsibilities

• Handle incoming customer inquiries and complaints via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues by troubleshooting, guiding customers, or escalating as necessary.
• Address and resolve customer complaints, working to find solutions that meet the needs of both the customer and the company.
• Ensure customer satisfaction by offering empathetic and personalized service.
• Record all customer interactions and transactions, including inquiries, complaints, and comments, in the CRM system.
• Prepare reports and document customer feedback as required.
• Follow up with customers to ensure that their issues have been resolved and they are satisfied with the solution.
• Track unresolved customer issues and escalated to relevant departments for timely resolution.

Skills

Verbal communication

Written communication

Problem solving

Customer handling

MS Office

CRM software

Multitasking

Time management

Education

High school diploma

Tools

MS Office

CRM software

Job description

Purpose of the Role:

The Customer Care Agent is responsible for providing excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, or chat, and the agent will be the first point of contact for customer concerns.

Key Responsibilities:

• Customer Support:
• Handle incoming customer inquiries and complaints via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues by troubleshooting, guiding customers, or escalating as necessary.
• Issue Resolution:
• Address and resolve customer complaints, working to find solutions that meet the needs of both the customer and the company.
• Ensure customer satisfaction by offering empathetic and personalized service.
• Product/Service Knowledge:
• Maintain up-to-date knowledge of company products, services, promotions, and policies to answer customer queries effectively.
• Provide feedback to the management team on common customer issues and suggestions for improvement.
• Documentation:
• Record all customer interactions and transactions, including inquiries, complaints, and comments, in the CRM system.
• Prepare reports and document customer feedback as required.
• Follow-up:
• Follow up with customers to ensure that their issues have been resolved and they are satisfied with the solution.
• Track unresolved customer issues and escalated to relevant departments for timely resolution.

Qualifications & Skills:

• Education:
• High school diploma or equivalent (required); additional education in communication or business is a plus.
• Experience:
• Previous experience in customer service, sales, or a related role (preferred).
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations and manage customer complaints.
• Proficiency in MS Office and CRM software.
• Multitasking and time management skills.