Representative-Call Center

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C is seeking a customer service professional in Dubai to handle inbound and outbound calls, provide product information, and resolve issues efficiently. The role emphasizes accuracy, courtesy, and adherence to quality standards in a fast-paced call center environment.

Ideal candidates will have 3+ years of customer service experience, with banking sector exposure considered a plus, and the ability to promote services based on customer needs.

Qualifications

• Minimum 3 years of relevant experience, preferably within customer service, call center, contact center or a customer-facing environment.
• Previous banking or financial services sector experience would be an advantage.
• Experience handling customer inquiries, requests and complaints through telephone or other customer-contact channels.
• Exposure to promoting or cross-selling products and services based on identified customer needs.
• Experience working in a service-driven environment with defined quality and performance standards.

Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.
• Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.
• Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.
• Process orders, returns, exchanges, and other transactions accurately and in a timely manner.

Job description

• Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.


• Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.


• Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.


• Process orders, returns, exchanges, and other transactions accurately and in a timely manner.

Desired Candidate Profile

• Minimum 3 years of relevant experience, preferably within customer service, call center, contact center or a customer-facing environment.


• Previous experience within the banking or financial services sector would be an advantage.


• Experience handling customer inquiries, requests and complaints through telephone or other customer-contact channels.


• Exposure to promoting or cross-selling products and services based on identified customer needs.


• Experience working in a service-driven environment with defined quality and performance standards.