Call Center Agent

ALBA CARS; Dubai; On-site; AED 56,000 - 95,000; Full time

Benefits offered by this job

Visa sponsorship

Medical insurance

Ongoing training

Job summary

ALBA CARS in Dubai is seeking a Call Center Agent to handle outbound calls for our Automotive division. You will engage potential customers, present services and vehicle options, and book test drives or service appointments.

You should thrive in a fast-paced, target-driven environment, have strong English communication, and be comfortable using a CRM to log conversations and outcomes. Arabic language is a plus.

Qualifications

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection-handling skills.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Responsibilities

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options in a confident and professional manner.
• Understand client needs and offer relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Skills

Outbound calling

Telesales

Communication

Objection handling

English fluency

Arabic language

Tools

CRM software

Job description

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.
This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

Outbound Calling & Lead Engagement

• Make outbound calls to potential customers from internal lead databases.

• Present automotive services, offers, and vehicle options in a confident and professional manner.

• Understand client needs and offer relevant vehicle or service solutions.

• Book test drives, service appointments, or showroom visits.

• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Performance & Reporting

• Meet daily and monthly KPIs related to calls, lead conversion, and bookings.

• Record all activities in the CRM platform.

• Provide feedback on script performance and lead engagement effectiveness.

Collaboration & Development

• Coordinate with sales and service teams for quality lead handling.

• Attend product and sales training sessions regularly.

• Stay informed about vehicle arrivals, promotions, and service packages.
  

Requirements

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).

• Strong verbal communication and objection-handling skills.

• Fluency in English (Arabic is a plus).

• Familiarity with CRM tools and documentation processes.

• Positive attitude, target-oriented mindset, and ability to thrive under pressure.
  

Compensation & Benefits

• Base salary: AED 3,500/month

• Average monthly incentive: AED 1,500–5,000 based on KPIs

• Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.
  

Work Arrangement

• Type: Full-time, on-site

• Location: Dubai, UAE

• Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
  

Why Join Us?

• Join a high-energy team in one of the UAE’s most active industries.

• Access a transparent, performance-based incentive structure.

• Grow through continuous training and development programs.

• Be part of a results-driven company that values communication and teamwork.