Telesales Agent - Outbound

Dubizzle; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts across Emirates

Rewards & Recognitions

Learning & Development opportunities

Job summary

Bayut & dubizzle are seeking a Telesales Agent - Outbound to drive revenue through high-volume outbound calls and strong customer engagement. You will meet targets, nurture leads, and close sales while maintaining CRM records.

The role requires 2+ years in telesales or customer service, excellent English, and a proven ability to exceed sales goals in a fast-paced environment. A bachelor’s degree is a plus, with an emphasis on customer relationships and results.

Qualifications

• 2+ years of experience in telesales, call center or customer service.
• Demonstrated ability to exceed sales goals in a high-pressure telesales environment.
• Excellent verbal and written communication in English.

Responsibilities

• Make high-volume outbound calls to promote and sell products/services.
• Meet and exceed daily, weekly, and monthly targets and KPIs.
• Nurture leads and build a strong pipeline of potential clients.
• Handle objections, negotiate terms, and close deals.
• Maintain accurate records of interactions and sales activities in CRM.
• Collaborate with the purchase team to align on lead conversion strategies.
• Provide excellent customer service and post-sales support.
• Stay updated on product knowledge, sales techniques, and industry trends.

Skills

Outbound sales

CRM proficiency

Communication

Negotiation

Time management

Multitasking

Teamwork

Adaptability

Persuasion

Customer engagement

Education

High school diploma

Bachelor’s degree (plus)

Tools

CRM software

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Telesales Agent - Outbound, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls. You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.

In this role, you will:

• Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services
• Meet and exceed daily, weekly, and monthly targets and KPIs
• Effectively manage outbound calls and inquiries, converting them into sales opportunities
• Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships
• Handle objections professionally, negotiate terms, and close deals efficiently
• Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools
• Collaborate with the purchase team to align on lead conversion strategies
• Provide excellent customer service by understanding customer needs and offering tailored solutions
• Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction
• Stay up to date on product knowledge, sales techniques, and industry trends to improve performance
• Participate in team meetings, training, and coaching sessions to enhance skills and performance

Requirements

• A minimum of a high school diploma and a bachelor's degree are a plus
• 2+ years of experience in Telesales, Call center or Customer service
• Demonstrated ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance
• Strong understanding of sales techniques, customer engagement, and CRM systems
• Well-versed in handling objections and closing sales effectively
• Excellent verbal and written communication skills in English
• Strong negotiation and persuasion skills
• Efficient time management and multitasking abilities
• Strong teamwork and collaboration skills
• Highly motivated
• Ability to work under pressure and meet targets
• High level of resilience and adaptability
• Adaptability
• Passionate about sales and customer engagement
• Persistent and resilient in achieving sales goals
• Hardworking, proactive, and eager to exceed expectations

Benefits

• A fast-paced, high-performing team
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the Emirates
• Rewards & Recognitions
• Learning & Development opportunities

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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