Telesales Agent - Outbound

dubizzle; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Annual Air Ticket

Employee discounts

Learning & Development opportunities

Job summary

Bayut & dubizzle, UAE's leading classifieds brands, seek a results-driven Telesales Agent - Outbound to generate revenue through high-volume outbound calls, convert leads, and build lasting client relationships. You will meet targets, manage a pipeline, collaborate with the purchase team, and provide exceptional service while staying current on product knowledge and market trends.

Requires 2+ years in telesales, strong English, and resilience under pressure.

Qualifications

• High school diploma is required with a bachelor’s degree a plus.
• 2+ years in telesales, call center or customer service.
• Proven ability to exceed sales goals in a pressurized environment.
• Strong English communication and CRM familiarity.

Responsibilities

• Conduct high volumes of outbound calls to promote and sell products/services.
• Meet and exceed daily, weekly, and monthly targets and KPIs.
• Manage outbound calls and inquiries, converting them into sales opportunities.
• Build and maintain a pipeline by following up on leads and nurturing relationships.
• Handle objections, negotiate terms, and close deals efficiently.
• Maintain records of interactions and sales activities using CRM tools.
• Collaborate with the purchase team to align on lead conversion strategies.
• Provide excellent customer service by understanding customer needs and offering tailored solutions.
• Assist customers with inquiries, complaints, and post-sales support.
• Stay updated on product knowledge, sales techniques, and industry trends.

Skills

Outbound calls

Telesales

CRM systems

Sales targets

Communication

Negotiation

Time management

Teamwork

Resilience

Adaptability

Education

High school diploma

Bachelor's degree

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Telesales Agent - Outbound, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls. You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.

In this role, you will:

• Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services
• Meet and exceed daily, weekly, and monthly targets and KPIs
• Effectively manage outbound calls and inquiries, converting them into sales opportunities
• Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships
• Handle objections professionally, negotiate terms, and close deals efficiently
• Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools
• Collaborate with the purchase team to align on lead conversion strategies
• Provide excellent customer service by understanding customer needs and offering tailored solutions
• Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction
• Stay up to date on product knowledge, sales techniques, and industry trends to improve performance
• Participate in team meetings, training, and coaching sessions to enhance skills and performance

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Telesales Agent - Outbound, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls. You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.

In this role, you will:

• Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services
• Meet and exceed daily, weekly, and monthly targets and KPIs
• Effectively manage outbound calls and inquiries, converting them into sales opportunities
• Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships
• Handle objections professionally, negotiate terms, and close deals efficiently
• Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools
• Collaborate with the purchase team to align on lead conversion strategies
• Provide excellent customer service by understanding customer needs and offering tailored solutions
• Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction
• Stay up to date on product knowledge, sales techniques, and industry trends to improve performance
• Participate in team meetings, training, and coaching sessions to enhance skills and performance

Requirements

• A minimum of a high school diploma and a bachelor's degree are a plus
• 2+ years of experience in Telesales, Call center or Customer service
• Demonstrated ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance
• Strong understanding of sales techniques, customer engagement, and CRM systems
• Well-versed in handling objections and closing sales effectively
• Excellent verbal and written communication skills in English
• Strong negotiation and persuasion skills
• Efficient time management and multitasking abilities
• Strong teamwork and collaboration skills
• Highly motivated
• Ability to work under pressure and meet targets
• High level of resilience and adaptability
• Adaptability
• Passionate about sales and customer engagement
• Persistent and resilient in achieving sales goals
• Hardworking, proactive, and eager to exceed expectations

Benefits

• A fast-paced, high-performing team
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the Emirates
• Rewards & Recognitions
• Learning & Development opportunities

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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