After-Sales Account Manager

ALBA CORP; Dubai; On-site; AED 56,000 - 67,000; Full time

Benefits offered by this job

Visa sponsorship

Medical insurance

30 days annual leave

Ongoing training and development

Job summary

ALBA CORP is seeking a customer-focused After-Sales Account Manager in the UAE to strengthen long-term relationships across the vehicle ownership journey. You will manage handovers, coordinate after-sales activities, and support service upselling in a fast-paced automotive environment.

The role requires proactive communication, organizational skills, and the ability to work across departments to ensure high customer satisfaction in a KPI-driven setting. Candidates based in the UAE are preferred.

Qualifications

• Experience in customer service, account management, or sales within automotive operations.
• Strong communication and conflict-resolution skills.
• Ability to manage customer expectations professionally in a KPI-driven environment.
• Organized with attention to detail in a fast-paced setting.
• Fluency in English is required.

Responsibilities

• Manage customer vehicle handovers and ensure a smooth delivery experience.
• Act as the primary contact for customers after vehicle purchase.
• Monitor after-sales accounts and ownership-related follow-ups.
• Support upselling opportunities for automotive services and products.
• Coordinate with Service, Finance and After-Sales teams to maintain clear communication.

Skills

Customer service

Account management

Communication

Conflict resolution

Organizational skills

Target-driven

Cultural adaptability

English fluency

Job description

We are looking for a customer-focused After-Sales Account Manager to support and strengthen long-term customer relationships throughout the vehicle ownership journey. This role combines customer relationship management vehicle handovers after-sales coordination service upselling and customer retention within a fast-paced automotive environment.

The ideal candidate is proactive professional and highly organized with strong communication and conflict-resolution skills. You should be comfortable managing customer expectations coordinating across departments and maintaining a high standard of customer satisfaction in a KPI-driven environment. If you enjoy building trust with customers and creating positive ownership experiences.

Key ResponsibilitiesCore Functions

• Manage customer vehicle handovers and ensure a smooth professional delivery experience
• Act as the primary point of contact for customers after vehicle purchase
• Monitor after-sales accounts customer cases and ownership-related follow-ups
• Support upselling opportunities for automotive services and products

Collaboration & Communication

• Coordinate with internal departments including Service Finance and After-Sales teams
• Maintain consistent communication with customers throughout the ownership lifecycle
• Handle customer concerns complaints and escalations professionally and efficiently
• Build strong relationships that contribute to long-term customer retention and loyalty

Performance & Customer Satisfaction

• Maintain high customer satisfaction standards
• Ensure all customer interactions and operational processes are handled ethically and professionally
• Work within a KPI and performance-driven environment while maintaining service quality
• Identify opportunities to improve customer experience and after-sales processes

Requirements

• Previous experience in customer service account management automotive operations or sales
• Experience within the automotive industry is strongly preferred
• Strong communication interpersonal and conflict-resolution skills
• Ability to manage customer expectations in a professional and solution-oriented manner
• Good organizational skills with operational awareness and attention to detail
• Comfortable working in a fast-paced target-driven environment
• Positive attitude adaptability and ability to work with customers from diverse cultural backgrounds
• Fluency in English is required

Salary & Benefits

• Competitive Salary:
  • AED 5000 during probation
  • AED 6000 after successful probation
• Target-based incentive structure with commission potential
• Expected On-Target Earnings of approximately AED 15000/month
• UAE Employment Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Ongoing training and professional development opportunities
• Supportive team culture focused on customer retention and service excellence

Work Arrangement

Type: Full-time on-site position

Working Schedule: 6 working days per week

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us

Join a customer-centric team focused on long-term relationships and service quality

Build your career in a growing automotive after-sales environment with strong earning potential

Work alongside experienced professionals in a collaborative and performance-driven culture

Gain ongoing training and development while contributing directly to customer satisfaction and retention

Ready to build lasting customer relationships and deliver exceptional ownership experiences