Call Center Agent - Arabic Speaker (Female)

Confidential Company; Sharjah; Presencial; AED 45.000 - 70.000; Jornada completa

Descripción de la vacante

Confidential Company in the United Arab Emirates seeks a customer service professional to respond to inquiries, handle complaints, and provide product information. You will maintain a professional image through voice and online interactions and support CRM data entry in Salesforce.

The role requires a bachelor's degree and at least two years of relevant experience. You will work as part of the primary contact team, ensuring high-quality service and customer satisfaction across channels.

Formación

• Bachelor's degree in any field.
• Minimum 2 years of relevant experience.

Responsabilidades

• Respond to customers' inquiries and provide product information.
• Handle and manage customer complaints.
• Record customer interactions and update Salesforce CRM.
• Conduct aftersales surveys to improve customer experience.
• Maintain professional image in voice and online interactions.
• Collaborate with departments for customer information and actions.
• Verify customer information via surveys and calls.
• Ensure quality assurance targets weekly and monthly.
• Perform other related tasks as required.

Educación

Bachelor's degree in any field

Descripción del empleo

Job Overview:

Responsible for responding to customers’ inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.

Job Responsibilities:

• Make calls professionally and provide information about products and services.
• Obtain customers’ information by making telephone calls; interviewing clients through surveys and verifying the information.
• Provide and collect details from customers regarding their requirements and collect information, details about customer complaints and feedback.
• Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.
• Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.
• Conduct aftersales survey with customers periodically to enhance customer experience.
• Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.
• Ensure to achieve quality assurance target on a weekly & monthly basis.
• Perform any other related tasks as maybe required.

Education and Experience:

• Bachelor's degree in any field.
• Minimum 2 years of relevant experience.