Business Process Manager

Norconsult Telematics; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Norconsult Telematics seeks a Business Excellence Lead to drive end-to-end business process management, optimise processes, and spearhead automation and digitisation for a large Telco Fibre rollout. You will lead a team of 4 BPM engineers, set governance, and define TO-BE architectures in collaboration with IT.

You will mentor the team, establish standards, and ensure process ownership across the organisation while delivering measurable benefits through continuous improvement.

Qualifications

• Extensive BPM lifecycle experience including AS-IS, TO-BE, and implementation.
• Hands-on BPMN 2.0 tooling experience across multiple platforms.
• Experience with RPA and workflow automation.
• Telecom/fibre network domain knowledge is a plus.
• CBPP/CBPL or equivalent certification is a plus.

Responsibilities

• Lead a team of 4 Business Process Engineers.
• Conduct discovery sessions with senior stakeholders to identify pain points and objectives.
• Review and validate AS-IS process documentation for accuracy.
• Define TO-BE architecture and drive process simplification and waste elimination.
• Establish BPMN modelling standards and quality benchmarks for the team.
• Oversee process design across multi-system architectures and BPMN tools.
• Own gap analyses and ensure actionable recommendations.
• Identify automation opportunities and build a strong value case for digitisation.
• Drive digitisation of manual processes and define digital workflows.
• Oversee go-live coordination and post-implementation review.
• Collaborate with IT to define integration requirements between processes and systems.

Skills

Process design

BPM modelling

Leadership

Stakeholder management

Mentoring

Automation

RPA

Continuous improvement

Education

Bachelor’s degree in engineering, Business Administration, or Information Systems

Tools

Bizagi

ARIS

Pegasystems

Appian

Camunda

Job description

The Business Excellence Lead is responsible for the organisation's end-to-end business process management practice, with a primary focus on optimising and re-engineering processes to identify inefficiencies and introduce automation and digitisation.

The role sets process discovery and standards, leads delivery across digital transformation initiatives, and applies hands-on expertise in process design, BPM modelling, and implementation for a large Telco Fibre rollout.

It also carries leadership responsibility for mentoring and reviewing the work of the Business Process Engineer reporting into this position

Job Description & Responsibilities:

• Lead a team of 4 Business Process Engineers.
• Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives.
• Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
• Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
• Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
• Lead process design and redesign in BPMN modelling tools, handling complex, cross-functional, and multi-system architectures.
• Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
• Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
• Drive the digitization of manual and paper-based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
• Oversee implementation, managing go-live coordination, stakeholder alignment, and post-implementation review.
• Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
• Establish governance frameworks, process ownership structures, and RACI models across the organization.
• Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization.
• Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization.
• Guide, mentor, and review the work of the Business Process Engineer.

Qualifications & Experience:

• Bachelor’s degree in engineering, Business Administration, or Information Systems.
• Minimum 8–10 years in business process engineering or BPM, with at least 3–4 years in a lead or senior capacity.
• 2-3 years in Telecom rollout will be required to qualify.
• Fluent in Arabic writing, reading and speaking is must.
• Authoritative hands-on experience across the full BPM lifecycle, i.e., AS IS discovery, TO-BE, Process modelling, validation, Implementation, and integration.
• Hands-on experience with at least 1 professional tool in BPMN 2.0 and BPMS platforms from as Bizagi, ARIS, Pegasystems, Appian, or Camunda.
• Experience with RPA, workflow automation, and intelligent automation concepts.
• Understand Value stream excellence.
• Preferably CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent.
• Understanding telecom, fibre network, or fixed network environments is a distinct advantage.