Senior Associate, Business Process Excellence

TAQA Distribution; Abu Dhabi; On-site; AED 240,000 - 400,000; Full time

Job summary

TAQA Distribution is seeking an Associate, Business Process Excellence to drive process improvement and operational performance across the organization. The role works hands-on with cross-functional teams to translate improvement opportunities into measurable outcomes.

Responsibilities span Lean initiatives, process analytics, automation enablement, and governance, with emphasis on Kaizen, DMAIC, A3 coaching, and value realization.

Qualifications

• Bachelor’s degree in engineering, Business Administration, Operations Management, or a related field.
• 7-10 years of relevant experience in business process excellence, continuous improvement, operations excellence, or consulting.
• Hands‑on experience in Lean methodologies.
• PMP or similar certification.
• Experience supporting cross‑functional improvement initiatives in large or complex organizations.

Responsibilities

• Identify, analyze, and prioritize process improvement opportunities across end-to-end value streams.
• Facilitate Lean initiatives (Kaizen, A3, DMAIC, PDCA) from problem definition to implementation and benefits tracking.
• Conduct process diagnostics, root cause analysis, waste identification, and baseline performance assessments.
• Support standardization, documentation, and optimization of core and supporting processes.
• Deliver Lean trainings and deployment across functions; coach initiative owners in charters, A3s, and plans.

Skills

Lean methodologies

PMP certification

Cross-functional collaboration

Stakeholder engagement

Data analysis

Communication

Education

Bachelor’s degree in engineering, Business Administration, Operations Management, or related field

Job description

The Associate, Business Process Excellence (BPE) plays a pivotal delivery role in driving process excellence, continuous improvement, and operational performance across TAQA Distribution. The role supports enterprise-wide Lean initiatives, process optimization, automation and analytics use cases, and capability building, in line with the TAQA Distribution Way and post-merger transformation priorities. This position is hands‑on, impact-driven, and highly cross‑functional, working closely with business units, IT & Digital, IT, People & Culture, and Strategy to translate improvement opportunities into measurable outcomes.

Key Responsibilities

Process Excellence & Continuous Improvement

• support the identification, analysis, and prioritization of process improvement opportunities across end-to-end value streams.
• Facilitate Lean improvement initiatives (Kaizen, A3, DMAIC, PDCA), from problem definition through implementation and benefits tracking.
• Conduct process diagnostics, root cause analysis, waste identification, and baseline performance assessments.
• Support the standardization, documentation, and optimization of core and supporting business processes.
• Actively support the delivery of the Lean trainings and TAQA Way deployment across functions.
• Coach and support improvement initiative owners in developing charters, A3s, and implementation plans.
• Track initiative progress, risks, dependencies, and value realization in coordination with the BPE team.
• Contribute to change management, engagement, and communication activities linked to Lean and continuous improvement.

Digital, Automation & Analytics Enablement

• support the identification and assessment of automation, RPA, AI, and digital optimization opportunities in collaboration with IT and BPA CoE.
• Contribute to process analytics, performance dashboards, and KPI monitoring (e.g. Power BI, process mining outputs).
• Assist in data analysis, reporting, and insights generation to support decision‑making and leadership reporting.
• support governance processes for improvement initiatives, including stage gates, approvals, and documentation.
• Track benefits (financial and non‑financial), validate assumptions, and support value realization reporting.
• Prepare high‑quality executive‑level presentations, dashboards, and progress reports.

Stakeholder Management & Collaboration

• Work closely with business stakeholders to understand operational challenges and co‑design practical solutions.
• Act as a trusted BPE partner to functions, ensuring alignment with enterprise standards and best practices.
• Support cross‑functional collaboration to avoid siloed improvements and drive enterprise impact.

Required Qualifications & Experience

• Bachelor’s degree in engineering, Business Administration, Operations Management, or a related field.
• 7-10 years of relevant experience in business process excellence, continuous improvement, operations excellence, or consulting.
• Hands‑on experience in Lean methodologies.
• PMP or similar certification.
• Experience supporting cross‑functional improvement initiatives in large or complex organizations.

Exposure to digital transformation, automation, analytics, or process mining is a strong advantage.

• Strong analytical and problem‑solving capability
• Structured thinking and attention to detail
• Stakeholder engagement and facilitation skills
• Ability to translate data and analysis into actionable insights
• Strong communication and presentation skills
• Results‑oriented, pragmatic, and execution‑focused
• Comfortable working in a fast‑paced, transformation environment