Process Improvement Lead

Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi); Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) is seeking a senior Process Improvement Lead to evaluate, optimize, and redesign business processes to drive operational excellence across the organization. You will lead end-to-end initiatives, ensure governance, and collaborate with cross-functional teams to develop scalable and sustainable processes.

Responsibilities include identifying inefficiencies, implementing Lean Six Sigma initiatives, managing process mapping with ARIS,

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field.
• 5–7 years of experience in process optimization, business transformation, or continuous improvement roles.
• Black Belt certified / Lean Six Sigma expertise.
• Expert-level ARIS configuration experience; familiarity with RPA technologies.

Responsibilities

• Lead the assessment of existing processes to identify inefficiencies and gaps.
• Develop and implement process improvement initiatives using Lean Six Sigma.
• Collaborate with departments to determine new processes or modifications to existing ones.
• Present issues, gaps, and actionable improvement solutions to stakeholders.
• Oversee process mapping governance and documentation to ensure accuracy.
• Support and execute end-to-end process improvement projects with minimal supervision.
• Collaborate with IT to identify automation opportunities and enhance efficiency.

Skills

Process improvement

Leadership

Project management

Stakeholder management

Workshop facilitation

Communication

Analytical thinking

Education

Bachelor's degree in Business Administration or related field

Bachelor's degree in Industrial Engineering

Bachelor's degree in Operations Management

Tools

ARIS

RPA

Job description

Lead on evaluating, optimizing, and redesigning business processes to drive operational excellence across the organization. The role leads end-to-end process improvement initiatives, ensures process governance, and works closely with cross-functional teams to develop efficient, scalable, and sustainable processes.

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Responsibilities

Core Responsibilities

• Lead the assessment of existing business processes to identify inefficiencies, gaps, and areas for significant improvement.
• Develop and implement strategic process improvement initiatives using methodologies such as Lean Six Sigma.
• Lead on new business requirements and work with relevant departments to determine new processes or modifications to existing ones.
• Present process issues, highlight functionality gaps, and propose actionable improvement solutions.
• Oversee the use and governance of process mapping tools such as ARIS.
• Serve as the primary point of contact for process mapping requirements across the organization.
• Ensure all process and procedure documentation remains accurate, up-to-date, and aligned with organizational standards.
• Support departments in maintaining process documentation, templates, and best practices to ensure quality adherence.
• Support and independently execute end-to-end process improvement projects with minimal supervision.
• Collaborate closely with IT to identify automation opportunities and enhance process efficiency through digital solutions.
• Ensure project deliverables are completed on time, within scope, and aligned with business requirements.
• Manage internal and external communication related to process initiatives in a professional and timely manner.
• Monitor, track, and report progress of process improvement activities in line with the approved objectives.
• Lead and participate in cross-functional process improvement teams.
• Facilitate workshops, awareness sessions, and training programs to build organizational capability in process improvement.
• Work collaboratively with stakeholders to gain alignment, secure buy-in, and support change adoption.

Shared Activities

• Carry out any other duties and responsibilities related to the role at the request of the direct manager.
• Ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

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Qualifications & Experience

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• Certification in Lean, Six Sigma, BPM, or similar is preferred.
• Proven 5-7 years of experience in process optimization, business transformation, or continuous improvement roles.
• Expert-level proficiency in process improvement methodologies, such as Lean or Six Sigma (Black Belt certified)
• Excellent knowledge of ARIS configuration with implementation experience
• Advanced expertise in automation tools and technologies such as RPA
• Extensive experience in leading and managing process improvement teams and initiatives
• Proven track record of cost reductions and increased productivity

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• Strong process analysis and process design capabilities.
• Proficiency with process mapping tools (e.g., ARIS).
• Excellent problem-solving and critical-thinking skills.
• Strong project management skills with the ability to deliver under minimal supervision.
• Ability to communicate complex issues clearly to technical and non-technical audiences.
• Stakeholder management and facilitation skills, including workshop delivery.
• Knowledge of automation tools and collaboration with IT teams.