Business Development Executive & Sales Coordinator

FACTS Computer Software House, LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

FACTS Computer Software House, LLC in Dubai is seeking a Sales & Marketing Coordinator to support the Sales & Marketing team with lead generation, customer communication, CRM management, and business development. You will coordinate meetings, prepare proposals, and assist with digital marketing activities to drive client engagement.

The role requires strong communication, negotiation, and organizational skills, with experience in software/ERP sales or a tech environment being advantageous.

Qualifications

• Bachelor's or diploma in Business Administration, Marketing or related field.
• Experience in sales coordination, business development, CRM management.
• Experience in software/ERP sales or tech environment is an advantage.

Responsibilities

• Make preliminary contact with prospective customers via telephone, email, and other channels to understand requirements and introduce the company.
• Conduct cold calls and other lead-generation activities to identify potential customers and business opportunities.
• Maintain and update CRM records, including enquiries, leads, opportunities, customer details, communications, and follow-up activities.
• Ensure all enquiries and leads are properly recorded and regularly updated in the CRM.
• Coordinate follow-ups with prospective and existing clients via calls, emails, and other channels.
• Arrange and coordinate meetings between the Sales Team and clients, including scheduling and invitations.
• Communicate with clients via telephone, email, online meetings, and other channels as required.
• Provide a brief introduction and demonstration of the company's software products and explain their key features and benefits.
• Prepare and send proposals, quotations, presentations, and other sales-related documents to customers.
• Participate in commercial and sales negotiations with customers in coordination with the Sales Manager/concerned team.
• Coordinate with the Sales Team to ensure timely action on enquiries, proposals, negotiations, and follow-ups.
• Assist in preparing and maintaining sales reports, enquiry status reports, follow-up reports, and other management reports.
• Assist with SEO activities, including content coordination, keyword-related activities, website updates, and other SEO initiatives as required.
• Support other digital marketing & promotional activities as assigned.
• Coordinate with other departments as needed to obtain information, arrange demonstrations, prepare proposals, and address customer requirements.
• Support the Sales & Marketing Manager in day-to-day sales, marketing coordination, and administrative activities.
• Perform other duties related to Sales & Marketing as assigned by management.
• Excellent verbal and written communication skills.
• Good customer handling, presentation, and negotiation skills.
• Strong follow-up and coordination skills.
• Good knowledge of CRM systems and MS Office applications.
• Ability to confidently introduce and explain software products to prospective customers.
• Good understanding of sales and marketing processes, including lead generation and cold calling.
• Basic understanding of SEO and digital marketing activities.
• Strong organizational and time-management skills.
• Ability to coordinate effectively with clients, sales team, and other departments.
• Professional, confident, and customer-oriented approach.
• Ability to manage multiple enquiries, follow-ups, and priorities effectively.

Skills

Communication

Negotiation

Business Acumen

Analytical Thinking

Time Management

Technical Skills

Education

Bachelor's degree in Business Administration, Marketing, Sales, or related field

Tools

CRM

MS Office

SEO

Job description

• Professional Skills Communication Skills. Communication involves listening, understanding, and asking questions to provide appropriate solutions, Negotiation Skills. Business Acumen, Analytical and Problem-Solving Skills, Time Management, Technical Skills.

Job Description – Sales & Marketing Coordinator

Job Title: Sales & Marketing Coordinator

Job Purpose

To support the Sales & Marketing team in lead generation, customer communication, sales coordination, CRM management, marketing activities, and business development, while ensuring timely follow-up and effective coordination with clients and internal departments.

Key Responsibilities

• Make the preliminary contact with prospective customers through telephone, email, and other communication channels to understand their requirements and introduce the company.
• Conduct cold calls and other lead-generation activities to identify potential customers and business opportunities.
• Maintain and update CRM records, including enquiries, leads, opportunities, customer details, communications, and follow-up activities.
• Ensure all enquiries and leads are properly recorded and regularly updated in the CRM.
• Conduct and coordinate follow-ups with prospective and existing clients through calls, emails, and other appropriate communication channels.
• Arrange and coordinate meetings between the Sales Team and clients, including scheduling, confirmations, invitations, and other necessary arrangements.
• Communicate with clients through telephone, email, online meetings, and other appropriate communication channels as required.
• Provide a brief introduction and demonstration of the company's software products to prospective customers and explain their key features and benefits.
• Prepare and send proposals, quotations, presentations, and other sales-related documents to customers.
• Participate in commercial and sales negotiations with customers in coordination with the Sales Manager/concerned team.
• Coordinate with the Sales Team to ensure timely action on pending enquiries, proposals, negotiations, and follow-ups.
• Assist in preparing and maintaining sales reports, enquiry status reports, follow-up reports, and other management reports.
• Assist with SEO activities, including coordination of content, keyword-related activities, website updates, and other SEO initiatives as required.
• Support other digital marketing & promotional activities as assigned.
• Coordinate with other departments as and when required to obtain information, arrange demonstrations, prepare proposals, and address customer requirements.
• Support the Sales & Marketing Manager in day-to-day sales, marketing, coordination, and administrative activities.
• Perform other duties related to Sales & Marketing as assigned by the management.
• Excellent verbal and written communication skills.
• Good customer handling, presentation, and negotiation skills.
• Strong follow-up and coordination skills.
• Good knowledge of CRM systems and MS Office applications.
• Ability to confidently introduce and explain software products to prospective customers.
• Good understanding of sales and marketing processes, including lead generation and cold calling.
• Basic understanding of SEO and digital marketing activities.
• Strong organizational and time-management skills.
• Ability to coordinate effectively with clients, sales team, and other departments.
• Professional, confident, and customer-oriented approach.
• Ability to manage multiple enquiries, follow-ups, and priorities effectively.

Qualification & Experience

• Bachelor's degree/Diploma in Business Administration, Marketing, Sales, or a related field.
• Experience in sales coordination, business development, marketing, CRM management, or a similar role is preferred.
• Experience in software/ERP sales or a technology-related business environment will be an advantage.

A career withFACTS is challenging and rewarding. FACTS is well respected for its commitments made to employees and customers alike.

201 & 202, Mohd Malik & Sons Raffa Building Opposite Aster Clinic Jubilee Complex Khalid bin Al Waleed Road, Burdubai, PO Box 66135, Dubai, United Arab Emirates