Sales Coordinator

NAFFCO; Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

NAFFCO in Dubai is seeking a proactive Sales Coordinator with a strong technical background to support our sales operations and coordinate client accounts. You will act as a bridge between customers, sales and technical teams, ensuring quotes and proposals are accurate and timely.

A bachelor’s degree in Business or Engineering and experience in B2B sales are preferred. The role involves maintaining CRM records, coordinating with multiple teams, and participating in product demonstrations to

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• Experience in sales coordination or technical sales preferred.
• Background in engineering/manufacturing/tech advantageous.

Responsibilities

• Coordinate and support the sales process from enquiry to order fulfilment.
• Prepare and deliver technical quotations and proposals.
• Address client needs and provide product information.
• Prepare presentations, technical docs, and reports for customers.
• Maintain CRM records for sales tracking and forecasting.
• Monitor order status and keep customers informed.
• Collaborate with technical, logistics, and after‑sales teams.
• Participate in sales meetings and product demonstrations.

Skills

Selling skills

Technical knowledge

CRM proficiency

MS Office

Education

Bachelor's degree in Business or Engineering

Tools

CRM software

Job description

Job Summary:

We are seeking a proactive and organised professional with a flair for sales, a strong technical background, and excellent communication abilities to support our sales operations and coordinate client accounts. As a key link between customers, sales, and technical teams, the successful candidate will contribute to business growth, provide outstanding customer service, and ensure smooth execution of sales processes.

Key Responsibilities – Sales Coordination, Technical Support, and Customer Relationship Management

• Coordinate and support the sales process from initial enquiry to order fulfilment, ensuring clear communication between internal departments and external clients.
• Prepare and deliver accurate technical quotations and proposals, using your technical knowledge to address client requirements.
• Engage with customers to understand their needs, provide detailed product or service information, and resolve queries promptly and professionally.
• Assist the sales team by preparing presentations, technical documentation, and reports tailored to customer specifications.
• Maintain up-to-date records in the CRM system to enable effective sales tracking, forecasting, and reporting.
• Monitor and follow up on order status, keep customers informed on progress, and facilitate problem‑solving where necessary to ensure customer satisfaction.
• Work closely with technical, logistics, and after‑sales teams to ensure seamless handover from sales to project execution.
• Participate in sales meetings, technical training, and product demonstrations as required.

Required Skills – Selling Skills, Technical Knowledge, and Communication

• Demonstrated selling skills, ideally within a B2B environment, with a customer‑oriented mindset and ability to identify new sales opportunities.
• Strong technical aptitude and understanding to confidently discuss products/services, interpret specifications, and liaise with technical experts.
• Outstanding written and verbal communication skills, with the ability to present ideas and technical information clearly to diverse audiences.
• Experience using CRM systems and proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Desired Traits – Problem Solving and Initiative

• Excellent problem‑solving abilities and a proactive approach in identifying issues, recommending solutions, and supporting clients.
• Strong organisational skills with attention to detail and the capacity to prioritise multiple tasks in a dynamic sales environment.
• Collaborative team player with a commitment to continuous improvement and delivering exceptional results.

Qualifications & Experience – Sales and Technical Background

• Bachelor’s degree in Business, Engineering, or a relevant field.
• Previous experience in a similar sales coordinator, sales support, or technical sales role is highly desirable.
• Background in industries such as engineering, manufacturing, or technology is a strong advantage.

What We Offer – Career Development and Supportive Team Culture

• Opportunities for professional development and long-term career growth in a stable and innovative organisation.
• Comprehensive technical and product training to support your professional journey.
• Collaborative and inclusive workplace culture committed to mutual success.