Sales Coordinator

NAFFCO Careers; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

NAFFCO Careers seeks a proactive and organised professional with a flair for sales, a strong technical background, and excellent communication abilities to support our sales operations and coordinate client accounts.

As a key link between customers, sales, and technical teams, the successful candidate will contribute to business growth, provide outstanding customer service, and ensure smooth execution of sales processes.

Qualifications

• Demonstrated selling skills in a B2B environment with a customer-oriented mindset.
• Strong technical aptitude to discuss products/services and interpret specifications.
• Outstanding written and verbal communication skills for diverse audiences.
• Experience using CRM systems and proficiency in Word, Excel, PowerPoint.

Responsibilities

• Coordinate and support the sales process from initial enquiry to order fulfilment, ensuring clear communication between internal departments and external clients.
• Prepare and deliver accurate technical quotations and proposals, using your technical knowledge to address client requirements.
• Engage with customers to understand their needs, provide detailed product or service information, and resolve queries promptly and professionally.
• Assist the sales team by preparing presentations, technical documentation, and reports tailored to customer specifications.
• Maintain up-to-date records in the CRM system to enable effective sales tracking, forecasting, and reporting.
• Monitor and follow up on order status, keep customers informed on progress, and facilitate problem-solving where necessary to ensure customer satisfaction.
• Work closely with technical, logistics, and after-sales teams to ensure seamless handover from sales to project execution.
• Participate in sales meetings, technical training, and product demonstrations as required.

Skills

Selling skills

Technical aptitude

Communication

CRM systems

MS Office

Education

Bachelor’s degree in Business or Engineering

Tools

CRM

Microsoft Office

Job description

Job Summary

We are seeking a proactive and organised professional with a flair for sales, a strong technical background, and excellent communication abilities to support our sales operations and coordinate client accounts. As a key link between customers, sales, and technical teams, the successful candidate will contribute to business growth, provide outstanding customer service, and ensure smooth execution of sales processes.

Job Summary

We are seeking a proactive and organised professional with a flair for sales, a strong technical background, and excellent communication abilities to support our sales operations and coordinate client accounts. As a key link between customers, sales, and technical teams, the successful candidate will contribute to business growth, provide outstanding customer service, and ensure smooth execution of sales processes.

Key Responsibilities – Sales Coordination, Technical Support, and Customer Relationship Management

• Coordinate and support the sales process from initial enquiry to order fulfilment, ensuring clear communication between internal departments and external clients.
• Prepare and deliver accurate technical quotations and proposals, using your technical knowledge to address client requirements.
• Engage with customers to understand their needs, provide detailed product or service information, and resolve queries promptly and professionally.
• Assist the sales team by preparing presentations, technical documentation, and reports tailored to customer specifications.
• Maintain up-to-date records in the CRM system to enable effective sales tracking, forecasting, and reporting.
• Monitor and follow up on order status, keep customers informed on progress, and facilitate problem-solving where necessary to ensure customer satisfaction.
• Work closely with technical, logistics, and after-sales teams to ensure seamless handover from sales to project execution.
• Participate in sales meetings, technical training, and product demonstrations as required.

Required Skills – Selling Skills, Technical Knowledge, And Communication

• Demonstrated selling skills, ideally within a B2B environment, with a customer-oriented mindset and ability to identify new sales opportunities.
• Strong technical aptitude and understanding to confidently discuss products/services, interpret specifications, and liaise with technical experts.
• Outstanding written and verbal communication skills, with the ability to present ideas and technical information clearly to diverse audiences.
• Experience using CRM systems and proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Desired Traits – Problem Solving and Initiative

• Excellent problem-solving abilities and a proactive approach in identifying issues, recommending solutions, and supporting clients.
• Strong organisational skills with attention to detail and the capacity to prioritise multiple tasks in a dynamic sales environment.
• Collaborative team player with a commitment to continuous improvement and delivering exceptional results.

Qualifications & Experience – Sales And Technical Background

• Bachelor’s degree in Business, Engineering, or a relevant field.
• Previous experience in a similar sales coordinator, sales support, or technical sales role is highly desirable.
• Background in industries such as engineering, manufacturing, or technology is a strong advantage.

What We Offer – Career Development And Supportive Team Culture

• Opportunities for professional development and long-term career growth in a stable and innovative organisation.
• Comprehensive technical and product training to support your professional journey.
• Collaborative and inclusive workplace culture committed to mutual success.