Business Analyst - IT & Digital Transformation (Dubai)

Müller`s Solutions; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Müller’s Solutions in Dubai seeks a seasoned Business Analyst to translate stakeholder needs into actionable requirements and effective solutions. You will lead requirements workshops, document business and functional needs, and collaborate with delivery teams in Agile settings.

You will analyse As-Is processes, design To-Be solutions, write BRDs/FRDs and user stories, and support testing, training, and go-live activities to ensure successful outcomes.

Qualifications

• 3+ years of experience as a Business Analyst on IT or digital transformation projects
• Strong skills in requirements elicitation, documentation and process modelling
• Hands-on experience writing user stories and working in Agile/Scrum teams
• Proficiency with tools such as Jira, Confluence, Visio or Lucidchart, and MS Office
• Data analysis skills; Excel essential, and Power BI or SQL is a plus
• Excellent communication, facilitation and presentation skills in English; Arabic is a plus
• Bachelor’s degree in Business, IT, Engineering or a related field

Responsibilities

• Lead requirements workshops and interviews with stakeholders, then document business and functional requirements
• Analyse current (As-Is) processes, identify gaps and inefficiencies, and design improved (To-Be) processes
• Write BRDs, FRDs, user stories, acceptance criteria and process maps (BPMN)
• Act as the link between business users and technical teams through design, build and testing
• Keep the product backlog prioritised and support sprint planning in Agile teams
• Plan and coordinate UAT: write test scenarios, support users, and track defects to closure
• Analyse data and prepare reports and dashboards to support decision-making
• Manage stakeholder expectations, change requests and scope throughout the project
• Prepare training materials and user guides, and support go-live and post-implementation reviews
• and hypercare
• Support demand intake, release planning and continual improvement of the platform

Skills

Requirements elicitation

Documentation

Process modelling

User stories

Agile/Scrum

Jira

Confluence

Visio

Lucidchart

Excel

Power BI

SQL

English communication

Education

Bachelor's degree in Business/IT/Engineering or related field

Tools

Jira

Confluence

Visio

Lucidchart

MS Office

Job description

Müller’s Solutions in Dubai seeks a seasoned Business Analyst to translate stakeholder needs into actionable requirements and effective solutions. You will lead requirements workshops, document business and functional needs, and collaborate with delivery teams in Agile settings.

You will analyse As-Is processes, design To-Be solutions, write BRDs/FRDs and user stories, and support testing, training, and go-live activities to ensure successful outcomes.