Branch Supervisor

applydubaijob.com; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Al Razouki Exchange in Dubai seeks a Branch Supervisor to oversee daily branch operations, supervise staff, monitor cash handling, and ensure AML/KYC compliance while maintaining high customer-service standards. UAE banking or exchange-house experience is mandatory; 3–5 years as Cashier/Teller, plus at least 2 years in a senior operations role.

Bachelor's degree in Finance, Business or Commerce preferred. The role demands excellent customer service and strong coordination with internal

Qualifications

• UAE banking or exchange-house experience required.
• 3–5 years as Cashier/Teller with 2+ years in senior branch operations.
• Bachelor's degree in Finance, Business or Commerce preferred.

Responsibilities

• Oversee daily branch operations and ensure efficient workflow.
• Supervise staff and monitor cash handling for accuracy.
• Ensure AML/KYC compliance and adherence to internal procedures.
• Lead and support branch staff to achieve performance targets.
• Deliver excellent customer service and resolve issues promptly.
• Coordinate with internal stakeholders to maintain smooth operations.
• Maintain records and support branch performance reporting.

Skills

Cash handling

Branch operations

Team supervision

AML/KYC compliance

Customer service

Education

Bachelor's Degree in Finance/Business/Commerce

Job description

Job Title: Branch Supervisor

Company

Al Razouki Exchange

Industry

Banking / Financial Services / Exchange House

Employment Type

Full Time

Location

Dubai, United Arab Emirates

Experience

3–5 years of UAE experience as a Cashier/Teller, including at least 2 years in a senior branch operations role

Qualification

Bachelor’s Degree in Finance, Business Administration, Commerce, or a related field (estimated)

Salary

AED 8,000–12,000 per month (estimated)

Role Overview

Al Razouki Exchange is hiring an experienced Branch Supervisor for its Dubai branch. The successful candidate will oversee daily branch operations, supervise staff, monitor cash handling, ensure compliance with AML and KYC requirements, and maintain high customer-service standards.

UAE banking or exchange-house experience is mandatory for this position.

Key Responsibilities

• Supervise daily branch operations and maintain an efficient workflow
• Monitor cash-handling activities and ensure operational accuracy
• Ensure compliance with AML, KYC, and internal procedures
• Lead, support, and supervise branch staff in achieving performance targets
• Deliver excellent customer service and resolve operational issues promptly
• Coordinate with internal stakeholders to maintain smooth branch operations
• Maintain accurate records and support branch performance reporting

Requirements

• 3–5 years of UAE experience as a Cashier or Teller
• At least 2 years of experience in a senior branch operations role within a bank or exchange house
• Strong knowledge of cash handling, branch operations, AML, and KYC requirements
• Proven experience in team supervision and customer service
• Excellent communication, organizational, and stakeholder-management skills
• Customer-focused and results-driven approach
• UAE banking or exchange-house experience is mandatory
• Strong knowledge of cash handling, branch operations, AML/KYC compliance, team leadership, and customer relationship management