Booking Agent

800CarGuru; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

800CarGuru is seeking a Booking Agent in Dubai, UAE. This full-time, on-site role involves handling inquiries, scheduling vehicle service appointments, and coordinating roadside assistance across multiple locations.

You will manage bookings by phone and digital channels, confirm details with customers, and keep systems up to date to ensure a smooth customer experience. Responsibilities include timely dispatch coordination, resolving routine questions, and escalating complex issues.

Qualifications

• Strong communication and customer service skills.
• Proficient in booking systems and basic administrative tools.
• Sales and negotiation skills to upsell where appropriate.
• Organizational skills with attention to detail in a fast-paced environment.
• On-site in Dubai with flexibility for shifts, weekends, or peak hours.
• Experience in automotive services or call centers is beneficial.
• High school diploma or equivalent.
• Proficiency in English; Arabic or other UAE languages a plus.

Responsibilities

• Handle incoming inquiries via phone and digital channels.
• Schedule vehicle service appointments and coordinate roadside assistance.
• Confirm service details with customers and update booking systems accurately.
• Work with service teams to ensure timely dispatch and smooth operations.
• Resolve basic customer questions and escalate complex issues as needed.
• Maintain professional communication and meet productivity targets.

Skills

Communication

Customer Service

Booking Systems

Sales & Negotiation

Organizational Skills

On-site in Dubai

Education

High School Diploma

Tools

Administrative Tools

Job description

Company Description

800CarGuru is the largest on-location and mobile vehicle service provider in the UAE, offering convenient automotive support to a wide range of customers. The main Service Center is based in Dubai, with roadside assistance services covering Dubai, Abu Dhabi, Sharjah, and Ajman. The company focuses on fast, reliable, and customer-friendly vehicle services, helping drivers get back on the road with minimal disruption. Team members work in a dynamic environment that prioritizes safety, efficiency, and high-quality service delivery, making it an engaging workplace for individuals interested in the automotive and service industry.

Role Description

The Booking Agent role is a full-time, on-site position based in Dubai, United Arab Emirates. The Booking Agent is responsible for handling incoming inquiries, scheduling vehicle service appointments, and coordinating roadside assistance requests across multiple locations. Day-to-day tasks include managing bookings through phone and digital channels, confirming service details with customers, and updating booking systems with accurate information. The role involves working closely with service teams to ensure timely dispatch, resolving basic customer questions, and escalating complex issues when needed. The Booking Agent is expected to maintain professional communication, meet productivity targets, and contribute to a smooth and efficient customer experience.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to handle inquiries, provide clear information, and ensure a positive customer experience.
• Candidates should be proficient in Booking Systems and basic administrative tools to schedule services, update records, and manage daily workloads efficiently.
• Candidates should have Sales and Negotiation skills to offer suitable service options, explain pricing, and support upselling where appropriate.
• Candidates should demonstrate organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Candidates should be comfortable working on-site in Dubai, with flexibility for shift work, weekends, or peak hours as required.
• Previous experience in automotive services, call centers, or booking coordination is beneficial.
• A high school diploma or equivalent is required; additional training in customer service or business administration is an advantage.
• Proficiency in English is required; knowledge of Arabic or other languages commonly spoken in the UAE is a plus.