Dubai Vehicle Service Booking & Dispatch Coordinator

800CarGuru; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

800CarGuru is seeking a Booking Agent in Dubai, UAE. This full-time, on-site role involves handling inquiries, scheduling vehicle service appointments, and coordinating roadside assistance across multiple locations.

You will manage bookings by phone and digital channels, confirm details with customers, and keep systems up to date to ensure a smooth customer experience. Responsibilities include timely dispatch coordination, resolving routine questions, and escalating complex issues.

Qualifications

• Strong communication and customer service skills.
• Proficient in booking systems and basic administrative tools.
• Sales and negotiation skills to upsell where appropriate.
• Organizational skills with attention to detail in a fast-paced environment.
• On-site in Dubai with flexibility for shifts, weekends, or peak hours.
• Experience in automotive services or call centers is beneficial.
• High school diploma or equivalent.
• Proficiency in English; Arabic or other UAE languages a plus.

Responsibilities

• Handle incoming inquiries via phone and digital channels.
• Schedule vehicle service appointments and coordinate roadside assistance.
• Confirm service details with customers and update booking systems accurately.
• Work with service teams to ensure timely dispatch and smooth operations.
• Resolve basic customer questions and escalate complex issues as needed.
• Maintain professional communication and meet productivity targets.

Skills

Communication

Customer Service

Booking Systems

Sales & Negotiation

Organizational Skills

On-site in Dubai

Education

High School Diploma

Tools

Administrative Tools

Job description

800CarGuru is seeking a Booking Agent in Dubai, UAE. This full-time, on-site role involves handling inquiries, scheduling vehicle service appointments, and coordinating roadside assistance across multiple locations.

You will manage bookings by phone and digital channels, confirm details with customers, and keep systems up to date to ensure a smooth customer experience. Responsibilities include timely dispatch coordination, resolving routine questions, and escalating complex issues.