Bilingual Outbound CSR – Arabic/English (Banking)

applydubaijob.com; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

e& CX Solutions in Ajman, United Arab Emirates is seeking a Customer Service Representative to join its high-volume contact center operations. You will engage current and potential clients via outbound calls and digital chat channels, introducing service solutions and resolving account queries.

The role emphasizes hitting productivity targets, maintaining quality standards, and providing proactive product recommendations while delivering excellent customer care.

Qualifications

• Bachelor’s degree or diploma required.
• Fluent in English and Arabic (spoken and written).
• Experience in outbound calling, call centers, telesales, or customer support.
• Banking customer support experience preferred.

Responsibilities

• Make outbound calls to existing and prospective clients to offer products, services, and promotions.
• Manage customer inquiries across live chat and digital channels.
• Identify customer needs, address account concerns, and recommend products.
• Log interactions and escalations in the CRM system.
• Hit daily productivity targets, call quality benchmarks, and customer satisfaction metrics.

Skills

English & Arabic fluency

Outbound calling

Telesales / Call Center

Customer service background

CRM data entry

Education

Bachelor’s Degree or Diploma

Job description

e& CX Solutions in Ajman, United Arab Emirates is seeking a Customer Service Representative to join its high-volume contact center operations. You will engage current and potential clients via outbound calls and digital chat channels, introducing service solutions and resolving account queries.

The role emphasizes hitting productivity targets, maintaining quality standards, and providing proactive product recommendations while delivering excellent customer care.