Customer Service Representative

applydubaijob.com; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

e& CX Solutions in Ajman, United Arab Emirates is seeking a Customer Service Representative to join its high-volume contact center operations. You will engage current and potential clients via outbound calls and digital chat channels, introducing service solutions and resolving account queries.

The role emphasizes hitting productivity targets, maintaining quality standards, and providing proactive product recommendations while delivering excellent customer care.

Qualifications

• Bachelor’s degree or diploma required.
• Fluent in English and Arabic (spoken and written).
• Experience in outbound calling, call centers, telesales, or customer support.
• Banking customer support experience preferred.

Responsibilities

• Make outbound calls to existing and prospective clients to offer products, services, and promotions.
• Manage customer inquiries across live chat and digital channels.
• Identify customer needs, address account concerns, and recommend products.
• Log interactions and escalations in the CRM system.
• Hit daily productivity targets, call quality benchmarks, and customer satisfaction metrics.

Skills

English & Arabic fluency

Outbound calling

Telesales / Call Center

Customer service background

CRM data entry

Education

Bachelor’s Degree or Diploma

Job description

Job Title: Customer Service Representative

Company: e& CX Solutions

Location: Ajman, United Arab Emirates

Employment Type: Full Time

Salary Range: AED 4,500 – AED 6,500 per month (Estimated)

Candidate Prerequisites: Bachelor’s Degree or Diploma | Mandatory Spoken & Written Fluency in English & Arabic | Background in Customer Service, Outbound Sales, Telesales, or Call Centers | Previous Banking Customer Support Experience Preferred

Role Overview e& CX Solutions is hiring Customer Service Representatives to join its customer experience operations in Ajman. The position involves engaging current and potential clients via outbound calls and digital chat channels, introducing service solutions, resolving account queries, and maintaining high performance and quality metrics within a high-volume call center environment.

Key Responsibilities

• Make outbound calls to existing and prospective clients to offer products, services, and special promotions.
• Manage customer support inquiries efficiently across live chat and digital communication channels.
• Identify customer needs, address account concerns, and deliver appropriate product recommendations.
• Log all customer interactions, feedback, and ticket escalations accurately within the CRM platform.
• Hit daily productivity targets, call quality benchmarks, and customer satisfaction metrics.

Requirements & Qualifications

• Language Skills: Complete verbal and written fluency in both English and Arabic is mandatory.
• Work Experience: Prior experience in outbound calling, call centers, telesales, or customer support; background in banking or financial customer care is a strong plus.
• Core Competencies: CRM data entry, multi-channel customer communication, outbound prospecting, issue resolution, and client relationship management.