After-Sales Care Specialist – Multichannel Support

Majid Al Futtaim; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Majid Al Futtaim is seeking an After Sales Representative - Customer Care in Dubai to manage post-purchase inquiries and service cases across multiple channels. You will coordinate with distribution and merchandising teams to ensure timely resolutions and support e-commerce objectives.

Strong communication and CRM skills are essential for maintaining customer relationships throughout the retail journey. The role involves handling complaints, processing requests, and providing clear updates while

Qualifications

• Requires at least 1 year in customer care, after-sales, contact center or customer service.
• Strong verbal and written communication abilities.
• Experience with managing complaints, requests, CRM cases or service tickets within SLAs.

Responsibilities

• Handle customer inquiries, after-sales requests and service cases across channels.
• Record and manage customer cases in CRM or ticketing systems with complete data.
• Resolve customer concerns within service standards and SLAs.

Skills

Customer care

Communication

Multichannel support

Complaint resolution

CRM case management

Ticketing systems

E-commerce support

Cross-functional coordination

Microsoft Office

Tools

CRM software

Ticketing systems

Microsoft Excel

Job description

Majid Al Futtaim is seeking an After Sales Representative - Customer Care in Dubai to manage post-purchase inquiries and service cases across multiple channels. You will coordinate with distribution and merchandising teams to ensure timely resolutions and support e-commerce objectives.

Strong communication and CRM skills are essential for maintaining customer relationships throughout the retail journey. The role involves handling complaints, processing requests, and providing clear updates while