Bilingual Front Desk Agent — Russian Speaker

Tanqeeb; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

Tanqeeb is seeking a dynamic Front Desk Agent in Abu Dhabi, UAE. You will provide professional and customer-focused service to our guests, ensuring a memorable stay from arrival to departure.

Key duties include greeting guests by name, assisting with hotel activities, maintaining up-to-date knowledge of local services, managing cashiering, handling check-in/check-out processes, and safeguarding guest privacy while ensuring adherence to hotel policies and standards.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction.
• Greet guests by name when known and escort to their room to create a welcoming experience.
• Conduct in-room & hotel familiarization and assist guests with activity inquiries.
• Maintain up-to-date knowledge of hotel information, local services, hours, promotions and events.
• Be aware of rate levels and occupancy to support daily recommendations.
• Administer Front Desk cashiering standards and comply with all policies and procedures.
• Process check-in to check-out with accurate postings of incidental charges using Front Office systems.
• Maintain guest privacy and ensure no details are disclosed.
• Demonstrate understanding of hotel policies, procedures and service standards and knowledge of facilities.

Job description

Tanqeeb is seeking a dynamic Front Desk Agent in Abu Dhabi, UAE. You will provide professional and customer-focused service to our guests, ensuring a memorable stay from arrival to departure.

Key duties include greeting guests by name, assisting with hotel activities, maintaining up-to-date knowledge of local services, managing cashiering, handling check-in/check-out processes, and safeguarding guest privacy while ensuring adherence to hotel policies and standards.