Bilingual Front Desk Agent — Arabic & Chinese

Tanqeeb; Abu Dhabi; On-site; AED 40,000 - 70,000; Full time

Job summary

Tanqeeb in Abu Dhabi is seeking a hotel receptionist to welcome guests, handle check-in/out, and manage reservations with accuracy.

The role requires excellent communication, Arabic language skills, and knowledge of Opera PMS; ability to work under pressure and in a fast-paced environment.

You will maintain guest records, assist with enquiries, and collaborate with departments to ensure smooth service.

Qualifications

• Minimum 1 year experience as Hotel Receptionist in Front Office.
• Proficient in Opera PMS.
• Arabic language proficiency.
• Strong communication and customer service oriented.

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Organizational skills

Arabic language

Tools

Opera PMS

Job description

Tanqeeb in Abu Dhabi is seeking a hotel receptionist to welcome guests, handle check-in/out, and manage reservations with accuracy.

The role requires excellent communication, Arabic language skills, and knowledge of Opera PMS; ability to work under pressure and in a fast-paced environment.

You will maintain guest records, assist with enquiries, and collaborate with departments to ensure smooth service.