Bilingual F&B & Guest Services Coordinator

Confidential Company; Dubai; On-site; AED 30,000 - 54,000; Full time

Job summary

Hire Via Global in Dubai is seeking Customer Service Executives to deliver outstanding support to diverse clients in Arabic and English. The role involves handling inquiries, reservations, complaints, and upselling add-ons while maintaining accurate records.

You will coordinate logistics, manage orders, assist with sales quotations, and use CRM, Excel, Word, and Google Sheets to keep client records up to date.

Qualifications

• Previous customer service experience in UAE preferred.
• Proficient in English and Arabic.
• Ability to upsell add-ons during interactions.
• Strong handling of inquiries and complaints.

Responsibilities

• Coordinate customer service issues and follow up on inquiries and resolutions.
• Provide bilingual support in Arabic and English to customers.
• Handle inquiries, reservations and complaints while maintaining records and accuracy.
• Assist in sales quotations and maintain client records.
• Manage client appointments and coordinate with teams for orders and logistics.
• Utilize CRM to track interactions and ensure customer satisfaction.

Skills

Customer service

Bilingual Arabic/English

CRM software

Microsoft Excel

Microsoft Word

Google Sheets

Order coordination

Communication skills

Education

High School Diploma

Customer service training

Tools

CALOGI

SAS systems

Job description

Hire Via Global in Dubai is seeking Customer Service Executives to deliver outstanding support to diverse clients in Arabic and English. The role involves handling inquiries, reservations, complaints, and upselling add-ons while maintaining accurate records.

You will coordinate logistics, manage orders, assist with sales quotations, and use CRM, Excel, Word, and Google Sheets to keep client records up to date.