Bilingual Customer Support Specialist (Arabic & English)

Jobsatdubai; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Udrive is seeking a Customer Service Representative who speaks both Arabic and English to manage calls and address customer issues. You will ensure customer satisfaction by providing solutions and support while maintaining high performance standards.

The ideal candidate will have a Bachelor’s degree in a related field, strong communication skills, and at least one year of relevant experience. Familiarity with RTA regulations is advantageous.

Qualifications

• Fluent in Arabic and English (spoken, written, and reading).
• Familiarity with RTA rules and regulations is a plus.
• At least one year of call center or customer service experience.

Responsibilities

• Handle inbound and outbound calls to address inquiries and complaints.
• Offer effective solutions, ensuring customers feel supported and valued.
• Engage in active listening, clarify details, and de-escalate complaints as needed.
• Track and resolve customer issues through to completion.

Skills

Ability to work well under pressure

Strong teamwork

Communication

Education

Bachelor’s degree in Business, Communications, or Marketing

Job description

Udrive is seeking a Customer Service Representative who speaks both Arabic and English to manage calls and address customer issues. You will ensure customer satisfaction by providing solutions and support while maintaining high performance standards.

The ideal candidate will have a Bachelor’s degree in a related field, strong communication skills, and at least one year of relevant experience. Familiarity with RTA regulations is advantageous.