Team Lead Care Partner

Remotedxb; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Sharecare is seeking a Staffing Coordinator to own and co-own recurring performance reports, coordination of standups, and onboarding of new teammates. You will work across CRM, ATS, and dialer systems to keep hiring operations efficient.

You will coach team members on search quality, caregiver outreach, and vetting decisions, while monitoring queues and driving process improvements to meet KPIs.

Qualifications

• 1+ year of experience in staffing, recruiting coordination, scheduling, or workforce operations.
• Proven track record of meeting and exceeding KPIs.
• Experience guiding, training, or mentoring teammates.
• Proficiency with CRM, ATS, or dialers.
• Ability to analyze program data and summarize key takeaways.
• Strong communication and documentation skills.
• Bachelor’s degree preferred; high school diploma required.

Responsibilities

• Own or co-own recurring performance reports including fill rate, time-to-fill, and SLA adherence.
• Prepare agendas and co-facilitate team standups and program-specific working sessions.
• Onboard and train newly hired team members on core systems.
• Provide real-time coaching on search quality, caregiver outreach, and vetting decisions.
• Support high-priority and escalated searches to fulfill fulfillment.
• First-level resource for team questions and issue resolution.
• Monitor queue health across contact-center and workforce-management systems.
• Collect feedback on workflow barriers and contribute to process improvement.

Skills

KPI tracking

Training teammates

CRM/ATS/Dialers

Data analysis

Communication

Documentation

Education

High school diploma

Bachelor's degree preferred

Tools

CRM

ATS

Dialers

Job description

Responsibilities

• Own or co-own recurring performance reports including fill rate, time-to-fill, and SLA adherence
• Prepare agendas and co-facilitate team standups and program-specific working sessions
• Serve as a hands-on resource for onboarding and training newly hired team members on core systems
• Provide real-time coaching on search quality, caregiver outreach, and vetting decisions
• Contribute directly to fulfillment by supporting high-priority and escalated searches
• Act as a first-level resource for team questions and issue resolution
• Monitor queue health across contact-center and workforce-management systems
• Collect feedback on workflow barriers and contribute to process improvement

Requirements

• High school diploma required; bachelor's degree preferred
• 1+ year of experience in staffing, recruiting coordination, scheduling, or workforce operations
• Proven track record of meeting and exceeding KPIs
• Experience guiding, training, or mentoring teammates
• Proficiency working across multiple operational systems such as CRM, ATS, or dialers
• Ability to analyze program data and summarize key takeaways
• Strong communication and documentation skills

About the Company

Sharecare is the leading digital health company that helps people unify and manage all their health in one place through a comprehensive, data-driven virtual health platform.