Member Services Representative

Remotedxb; Dubai; On-site; AED 40,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Tech stipend

Paid time off

Paid holidays

Meaningful impact

Job summary

Honeydew in Dubai is seeking a customer service specialist to support patients, labs, and pharmacies via phone and live chat. You will schedule appointments, route inquiries, and build product knowledge to provide accurate information while maintaining meticulous records in our CRM.

The role values calm professionalism under pressure, strong communication, and problem-solving. If you enjoy helping people and can adapt to a fast-growing dermatology platform, this is a great fit with healthcare

Qualifications

• Previous experience in customer service or call center roles preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer skills.

Responsibilities

• Provide exceptional customer service to incoming callers from patients, labs, and pharmacies.
• Answer inquiries and address concerns via live chat on the website.
• Schedule appointments and direct inquiries to appropriate departments.
• Develop deep product knowledge to provide accurate information.
• Troubleshoot problems and escape issues when necessary.
• Maintain detailed and accurate records of interactions in the CRM system.

Skills

Customer service

Communication

CRM

Problem solving

Attention to detail

Tools

CRM software

Job description

About the Company

Honeydew is a platform connecting people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We have helped over 40,000 patients get life-changing results and are growing rapidly.

Responsibilities

• Provide exceptional customer service to incoming callers from patients, labs, and pharmacies
• Answer inquiries and address concerns via live chat on the website
• Schedule appointments and direct inquiries to appropriate departments
• Develop deep product knowledge to provide accurate information
• Troubleshoot problems and escape issues when necessary
• Maintain detailed and accurate records of interactions in the CRM system

Requirements

• Previous experience in customer service or call center roles preferred
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Ability to remain calm and professional under pressure
• Proficiency in basic computer skills

Benefits

• Comprehensive healthcare benefits (medical, dental, vision)
• 401(k) with company match
• Monthly technology stipend
• Paid time off and paid holidays
• Opportunity to make a meaningful impact on patients' lives