Bilingual Customer Care Associate I

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Almarai is seeking a Customer Care Representative I in Dubai to promote professional service and handle customer communications by phone and email. You will respond to inquiries, assist with issues, and maintain high standards of customer care within a dynamic, multinational environment.

The role emphasizes strong communication, empathy, and the ability to resolve problems efficiently while upholding company service expectations.

Qualifications

• Diploma in relevant stream (English, Marketing)
• 2 years’ experience in similar/relevant business
• Spoken English & Arabic
• Strong customer care and communication skills

Responsibilities

• Answer phones and reply to emails
• Respond to customer questions and inquiries
• Assist with customer issues and complaints
• Provide professional support to customers to meet service expectations

Skills

English

Arabic

Education

Diploma

Job description

Almarai is seeking a Customer Care Representative I in Dubai to promote professional service and handle customer communications by phone and email. You will respond to inquiries, assist with issues, and maintain high standards of customer care within a dynamic, multinational environment.

The role emphasizes strong communication, empathy, and the ability to resolve problems efficiently while upholding company service expectations.