Bilingual Customer Care Agent - Arabic & English

KONE; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

KONE in Sharjah is seeking a proactive Customer Care Agent to be the first point of contact for external customers, handling callouts, inquiries and outbound/technician calls from the Sharjah office. You will identify safety situations, provide safety instructions, support back-reporting of open callouts, and route requests to the right KONE contact while maintaining empathy and high service standards.

Requirements include a Bachelor's degree, 2+ years of customer service experience, fluent

Qualifications

• Bachelor's degree or equivalent required.
• Minimum two years of customer service experience.
• Fluency in English and Arabic is required.
• Strong communication, customer management, and IT skills.
• Stress tolerance and detail orientation.

Responsibilities

• Manage various contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound and technician calls.
• Identify safety situations and provide safety instructions per global procedures; show empathy and calm the passenger.
• Support supervisors in following up on open callouts and ensure technicians back-report open jobs.
• Connect the customer to the right contact for non-maintenance requests.
• Receive and resolve queries and complaints, and communicate resolutions to customers.
• Identify leads from customer cases (e.g., via web) and hand them to sales.
• Conduct transactional surveys after a callout or project (customer satisfaction).
• Support local marketing in customer contact initiatives and campaigns.

Skills

Customer service

Communication

IT skills

Stress tolerance

Detail oriented

Self-starter

Education

Bachelor's degree or equivalent

Job description

KONE in Sharjah is seeking a proactive Customer Care Agent to be the first point of contact for external customers, handling callouts, inquiries and outbound/technician calls from the Sharjah office. You will identify safety situations, provide safety instructions, support back-reporting of open callouts, and route requests to the right KONE contact while maintaining empathy and high service standards.

Requirements include a Bachelor's degree, 2+ years of customer service experience, fluent