Bilingual Contact Center Trainer - English & Arabic

Concentrix Corporation; Dubai; Presencial; AED 90.000 - 120.000; Jornada completa

Descripción de la vacante

Convergys is seeking a Trainer - Contact Center (Bilingual English and Arabic) in Dubai to deliver client-focused training for new hires and ongoing updates. The role includes mentoring, curriculum review, and performance measurement within a dynamic contact center environment.

The trainer will collaborate with Operations to transition agents to production, maintain product knowledge, and support various instructional delivery methods including classroom and e-learning.

Formación

• Bachelor's Degree in related field from a four-year college or university.
• Two to four years of relevant experience preferred.
• Experience in training methodologies and soft skills.
• Proficient in Microsoft Office.

Responsabilidades

• Lead day-to-day training classroom activities and monitor trainee progress.
• Deliver training using various methods and modalities.
• Develop and update training materials; collaborate with Operations.
• Evaluate training programs and recommend curriculum changes.

Conocimientos

Training delivery

Communication skills

Critical thinking

Time management

Team building

Educación

Bachelor's Degree in related field

Herramientas

Microsoft Office

Descripción del empleo

Convergys is seeking a Trainer - Contact Center (Bilingual English and Arabic) in Dubai to deliver client-focused training for new hires and ongoing updates. The role includes mentoring, curriculum review, and performance measurement within a dynamic contact center environment.

The trainer will collaborate with Operations to transition agents to production, maintain product knowledge, and support various instructional delivery methods including classroom and e-learning.