Trainer - Contact Center ( Bilingual - English and Arabic Speaker )

Concentrix Corporation; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Convergys is seeking a Trainer - Contact Center (Bilingual English and Arabic) in Dubai to deliver client-focused training for new hires and ongoing updates. The role includes mentoring, curriculum review, and performance measurement within a dynamic contact center environment.

The trainer will collaborate with Operations to transition agents to production, maintain product knowledge, and support various instructional delivery methods including classroom and e-learning.

Qualifications

• Bachelor's Degree in related field from a four-year college or university.
• Two to four years of relevant experience preferred.
• Experience in training methodologies and soft skills.
• Proficient in Microsoft Office.

Responsibilities

• Lead day-to-day training classroom activities and monitor trainee progress.
• Deliver training using various methods and modalities.
• Develop and update training materials; collaborate with Operations.
• Evaluate training programs and recommend curriculum changes.

Skills

Training delivery

Communication skills

Critical thinking

Time management

Team building

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

## Trainer - Contact Center ( Bilingual - English and Arabic Speaker )Apply: ARE Dubai - Property# BCB2 515, Dubai CommerCity: Posted Today: End Date: December 31, 2026 (30+ days left to apply): R1767032Job Title:Trainer - Contact Center ( Bilingual - English and Arabic Speaker )Job DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.## Essential Functions/Core Responsibilities* Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations* Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment* Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities* Accountable for achieving individual training performance metrics* Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)* Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations* Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients* May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids* Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation* Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis* Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures ## Candidate Profile * Must possess a valid driver's license for on-site client travel and training delivery.* Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred* Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)* Strong communication skills, both written and verbal* Proficient in Microsoft Office* Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable* Self-starter, sense of urgency, and works well under pressure* Strong attention to detail* Sense of professionalism and ability to develop good relationships ## Career Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skillsAnalyzes possible solutions using standard procedures and principlesBuilds knowledge of the organization, processes and customers Solves a range of straightforward problemsReceives a moderate level of guidance and direction ## **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.