Bell Attendant

Ennismore; Abu Dhabi; On-site; AED 38,000 - 68,000; Full time

Benefits offered by this job

Duty meals

Vacation tickets

Medical insurance

Job summary

Ennismore's Rixos Marina Abu Dhabi hotel is seeking a Bellman to assist guests with luggage, greet visitors warmly, and guide them throughout the property. You will coordinate guest flow, stay aware of services, and work closely with front desk, concierge, and housekeeping to ensure seamless arrivals and departures.

The role requires strong customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• Fluency in English; proficiency in Arabic or additional languages is a plus.
• Strong interpersonal and customer service skills.
• Flexible availability to work evenings, weekends, and holidays.
• Ability to multitask and stay calm in a fast-paced environment.
• Professional appearance and grooming standards.

Responsibilities

• Assist guests with luggage handling during arrival and departure.
• Greet guests warmly and guide them through the hotel, including lobby and parking areas.
• Coordinate guest flow to ensure smooth operations during peak times.
• Provide accurate information about hotel services and local attractions.
• Collaborate with front desk, concierge, and housekeeping to deliver coordinated service.
• Report maintenance concerns or safety hazards to management.
• Maintain a polished appearance and professional demeanor at all times.
• Support hotel operations with additional duties as assigned.

Skills

Interpersonal skills

English fluency

Arabic knowledge

Multitasking

Customer service

Flexible shifts

Attention to detail

Team player

Job description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Assist guests with luggage handling, loading, and unloading with care and professionalism during arrival and departure
• Greet guests warmly and provide courteous guidance throughout the hotel, including lobby, entrance, and parking areas
• Coordinate guest flow and movement to ensure smooth operations during peak times
• Maintain awareness of hotel layout, services, and amenities to provide accurate information and directions to guests
• Ensure guest safety and security by following established protocols and procedures
• Respond promptly to guest requests and resolve issues with a positive, solution-oriented approach
• Maintain a polished appearance and professional demeanor at all times
• Collaborate with front desk, concierge, and housekeeping teams to deliver coordinated guest service
• Monitor and report any maintenance concerns or safety hazards to management
• Perform additional duties as assigned to support overall hotel operations

Qualifications

• Previous experience as a bellman or in the hospitality industry preferred
• Excellent interpersonal and customer service skills with a friendly, approachable demeanor
• Strong physical fitness to handle luggage and stand for extended periods
• Fluency in English; proficiency in Arabic or additional languages is a plus
• Professional appearance with meticulous attention to personal grooming and uniform standards
• Flexible availability to work various shifts, including evenings, weekends, and holidays
• Team-oriented mindset with a proactive and helpful attitude
• Comprehensive knowledge of Dubai's attractions, dining scene, and local services
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Strong attention to detail and commitment to maintaining high standards of service
• Basic computer skills for managing guest requests and communication with other departments