Bellman

Accor; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

Novotel & Adagio Premium Dubai Al Barsha, part of Accor, seeks a friendly Bellman to create memorable first impressions for guests from arrival to departure.

You will assist with luggage, escort guests, offer local tips, coordinate with front desk, and maintain a welcoming lobby. Fluency in English is required; Arabic or other languages are a plus; UAE driver's license may be needed for valet duties.

Qualifications

• Experience in hospitality or as a bellman
• Excellent interpersonal and customer service skills
• Strong physical fitness for luggage handling
• English fluency; Arabic or other languages a plus
• Professional appearance and grooming standards
• Flexible availability including evenings/weekends/holidays
• Team-oriented with proactive attitude
• Knowledge of Dubai attractions and local services
• Valid UAE driver's license for valet duties
• Multitasking and staying calm under pressure
• Attention to detail and service standards
• Basic computer skills for guest requests

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor upon their arrival
• Assist guests with luggage handling during check-in and check-out processes
• Escort guests to their rooms, providing information about hotel amenities and services
• Offer knowledgeable recommendations about local attractions, dining options, and transportation in Dubai
• Maintain a clean and organized lobby area, ensuring luggage carts are available
• Assist with valet parking services when required
• Collaborate with front desk staff to ensure smooth check-in and check-out experiences
• Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service
• Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately
• Assist with special requests or errands to enhance guest satisfaction
• Ensure proper tagging and secure storage of guest luggage
• Perform additional duties as assigned by management to support overall hotel operations

Skills

Hospitality experience

Customer service

Interpersonal skills

English fluency

Arabic language helpful

Tools

Basic computer skills

Job description

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Novotel & Adagio Premium Dubai Al Barsha is seeking a friendly, customer-focused individual to create exceptional first and lasting impressions for our guests. As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.

• Greet and welcome guests with a friendly, professional demeanor upon their arrival
• Assist guests with luggage handling during check-in and check-out processes
• Escort guests to their rooms, providing information about hotel amenities and services
• Offer knowledgeable recommendations about local attractions, dining options, and transportation in Dubai
• Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition
• Assist with valet parking services when required
• Collaborate with front desk staff to ensure smooth check-in and check-out experiences
• Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service
• Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately
• Assist with special requests or errands to enhance guest satisfaction
• Ensure proper tagging and secure storage of guest luggage
• Perform additional duties as assigned by management to support overall hotel operations

Qualifications

• Previous experience as a bellman or in the hospitality industry preferred
• Excellent interpersonal and customer service skills with a friendly, approachable demeanor
• Strong physical fitness to handle luggage and stand for extended periods
• Fluency in English; proficiency in Arabic or additional languages is a plus
• Professional appearance with meticulous attention to personal grooming and uniform standards
• Flexible availability to work various shifts, including evenings, weekends, and holidays
• Team-oriented mindset with a proactive and helpful attitude
• Comprehensive knowledge of Dubai's attractions, dining scene, and local services
• Valid UAE driver's license for potential valet parking duties
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Strong attention to detail and commitment to maintaining high standards of service
• Basic computer skills for managing guest requests and communication with other departments