Bell Attendant - Russian Speaker

Rotana; Fujairah City; On-site; AED 42,000 - 66,000; Full time

Job summary

Rotana in Fujairah is seeking a passionate Front Office Bell Attendant to deliver exceptional guest service and create memorable experiences. You will greet guests professionally, coordinate with call departments, know local services, and manage guest communications and deliveries with a proactive, friendly attitude.

The ideal candidate will hold a hospitality diploma or concierge training, possess strong English communication skills, and demonstrate a confident, customer-focused personality

Qualifications

• Diploma in hospitality or concierge training required.
• Good English communication skills essential.
• Strong interpersonal abilities required.

Responsibilities

• Receive guests in a professional and friendly manner from arrival to departure.
• Maintain effective communication with related departments for smooth service delivery.
• Maintain up-to-date knowledge of the hotel and local services.
• Keep guest profiles updated and utilize Opera system as needed.
• Assist with luggage handling from arrival to room and from room to departure.
• Handle messages, mail, and packages promptly and professionally.
• Deliver morning newspapers to rooms and other deliveries without delay.
• Keep concierge desk and storeroom clean, tidy and organized.

Skills

Customer service

Communication

Interpersonal skills

Hospitality knowledge

Education

Diploma in hospitality or concierge training

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such as;

• Receive guests in a professional and friendly manner/ exceeding guest expectation from arrival through to departure;
• Maintain effective communication with all related departments to ensure smooth service delivery;
• Maintain an up-to-date knowledge of the hotel and local services;
• Maintain awareness of guest profile through Opera guest profile system;
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out;
• Handle all messages/ mail and packages for guests and employees/ ensuring they are delivered at the appropriate time in a professional manner;
• Deliver morning newspapers to rooms;
• Deliver guest messages and other deliveries immediately without delay in a professional manner;
• Ensure concierge desk and store room is clean tidy and well organized

Education/ Qualifications /Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge Competencies

The ideal candidate will be customer driven with a courteous/ helpful/ proactive and switched on ' personality and a dynamic and approachable character. You must be physically fit/ passionate and with a positive attitude/ while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork