Chief Concierge

SOFITEL; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

SOFITEL Dubai is seeking an experienced Concierge and Bell service supervisor to oversee Concierge, Bell Desk, Doormen, Valet and airport transport, ensuring top-tier guest service while adhering to hotel policies.

The role emphasizes leadership, multicultural awareness, and budget management, with strong English communication and a proactive approach to guest needs. This is a luxury hotel setting focused on excellence.

Qualifications

• Degree from School for Tourism & Hotel Management.
• Clefs D or hospitality license.
• Minimum five years experience as Concierge or in a related role.
• Good English language verbal communication skills.
• Strong leadership and teamwork skills.
• Solid interpersonal skills; able to address guest/employee needs.

Responsibilities

• Supervises Concierge and Bell Desk teams, Doormen, Valet and airport transport.
• Directs guest services and provides information about hotel services and local attractions.
• Maintains lobby appearance and keeps ashtrays clean.
• Prepares work and vacation schedules based on occupancy and group movements.
• Coordinates guest paging and keeps the information directory up to date.
• Monitors departmental budget and costs to ensure performance against budget.

Skills

Leadership

Teamwork

Interpersonal skills

Guest relations

Multicultural awareness

Prioritize & organize

Delegate tasks

Direct performance

English communication

Education

Degree from School for Tourism & Hotel Management

Clefs D or hospitality license

Job description

Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.

KEY ROLES & RESPONSIBILITIES

• Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
• Responsible for sorting and distributing guests and administrative mail
• Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Recommends first and foremost the hotel s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
• Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
• Coordinates the paging of guests in the lobby and Food & Beverage outlets
• Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
• Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms
• Works with Director of Rooms in preparing the department s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget

Desired Candidate Profile

• Degree from School for Tourism & Hotel Management
• Clefs D or members
• Minimum five years experience as a Concierge or in a related position
• Good English language verbal communication skills
• Strong leadership and teamwork skills
• Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Ability to work with constant interruptions with a high degree of professionalism
• Ability to prioritize and organize work assignments; delegate work
• Ability to direct performance of staff and follow up with corrections where needed