Bell Attendant - Concierge Services

Accor Group; Dubai; On-site; AED 36,000 - 54,000; Full time

Benefits offered by this job

Discounted rates at Accor properties

Accor Academies learning programs

Career growth opportunities

Job summary

Accor is hiring a Bell Attendant - Concierge Services in Dubai, United Arab Emirates to support front-of-house operations through professional luggage handling, guest assistance, transportation coordination, and arrival and departure services.

The role requires regular interaction with hotel guests and close coordination with Concierge, Front Office, and other departments to ensure a seamless guest journey, accurate information, and courteous service.

Qualifications

• University degree in any field.
• Minimum 1 year of experience in a similar role in a 4-5 star hotel.
• Ability to provide courteous and responsive guest service.
• Ability to work effectively with Concierge, Front Office, and other hotel departments.

Responsibilities

• Greet guests on arrival and departure and escort to the appropriate area.
• Handle guest luggage during arrival, stay, and departure and storage.
• Ensure luggage is secure and identified with baggage claim tags.
• Escort guests to their rooms and explain hotel facilities and features.
• Coordinate with Front Office regarding baggage procedures and luggage release.
• Provide prompt delivery of messages, newspapers, parcels per hotel procedures.
• Respond promptly to guest requests and enquiries with professionalism.
• Maintain regular contact with guests and assist with concerns or complaints.

Skills

Guest services

Communication

Multitasking

Education

University degree in any field

Job description

Job Snapshot

Bell Attendant - Concierge Services

Role: Bell Attendant - Concierge Services

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Guest Services-Concierge

Experience: Minimum 1 year in a similar role in a 4-5 star hotel

Job Type: Full Time

Position Overview

Accor is hiring a Bell Attendant - Concierge Services in Dubai, United Arab Emirates to support front-of-house Hospitality operations through professional luggage handling, guest assistance, transportation coordination, concierge support, and arrival and departure services. The role requires regular interaction with hotel guests and close coordination with Concierge, Front Office, and other departments. The Bell Attendant helps create an efficient guest journey by responding promptly to requests, safeguarding luggage, providing hotel information, and maintaining accurate shift communication.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Responsibilities

• Guest Arrival and Departure Services - Greet guests courteously on arrival and departure and direct or escort them to the appropriate hotel area.
• Guest Arrival and Departure Services - Handle guest luggage efficiently during arrival, throughout the stay, at departure, and within luggage storage.
• Guest Arrival and Departure Services - Ensure guest luggage remains secure and is appropriately identified with baggage claim tags.
• Guest Arrival and Departure Services - Escort guests to their rooms and introduce hotel facilities to first-time visitors.
• Guest Arrival and Departure Services - Explain relevant room features including lighting, television, safe, air conditioning, and fire exits.
• Guest Arrival and Departure Services - Position luggage appropriately in the guest room for convenient unpacking.
• Guest Arrival and Departure Services - Coordinate with Front Office regarding scanty baggage procedures and the release of guest luggage at departure.
• Guest Arrival and Departure Services - Provide prompt delivery of messages, newspapers, parcels, and packages according to hotel procedures.
• Concierge and Guest Assistance - Respond promptly and courteously to guest requests and enquiries.
• Concierge and Guest Assistance - Maintain regular contact with guests and assist with concerns or complaints in a professional manner.
• Concierge and Guest Assistance - Coordinate with relevant departments to ensure guest requests receive timely follow-up.
• Concierge and Guest Assistance - Escalate complaints, unusual occurrences, and special requests to the Concierge desk or manager when necessary.
• Concierge and Guest Assistance - Provide lobby paging services under Concierge supervision.
• Concierge and Guest Assistance - Handle telephone calls at the Concierge desk.
• Concierge and Guest Assistance - Familiarize guests with hotel facilities and services.
• Concierge and Guest Assistance - Apply suggestive selling techniques where appropriate.
• Concierge and Guest Assistance - Maintain current knowledge of hotel facilities, daily activities, functions, groups, occupancy, and VIP movements.
• Transportation and Parking - Arrange guest transportation requests including limousine services, shuttle buses, and car rentals.
• Transportation and Parking - Coordinate car rental requirements with the hotel 's designated rental agent.
• Transportation and Parking - Park guest and visitor vehicles in designated hotel parking areas.
• Transportation and Parking - Assist guests with directions and transportation-related enquiries.
• Daily Operations - Review and update the logbook and follow up on outstanding matters.
• Daily Operations - Check for special assignments and operational requirements at the beginning of the shift.
• Daily Operations - Check relevant equipment and report issues requiring attention.
• Daily Operations - Support the smooth day-to-day operation of the Concierge area.
• Daily Operations - Maintain the Concierge Desk area in a clean, safe, hygienic, and orderly condition.
• Daily Operations - File daily Concierge reports and supporting documents systematically under Concierge supervision.
• Daily Operations - Maintain accurate records and documentation according to operational requirements.
• Daily Operations - Communicate important operational information to the incoming shift to ensure continuity of service.
• Daily Operations - Report relevant operational developments to the Assistant Front Office Manager or Front Office Manager.
• Safety and Service Standards - Follow hotel accident prevention policies.
• Safety and Service Standards - Maintain awareness of applicable fire and first aid procedures.
• Safety and Service Standards - Support effective control of guest room key card issuance to protect guest security.
• Safety and Service Standards - Maintain proper grooming and a professional appearance at all times.
• Safety and Service Standards - Attend scheduled training sessions.
• Safety and Service Standards - Maintain a friendly and cheerful approach when interacting with guests and colleagues.
• Safety and Service Standards - Cooperate respectfully with colleagues within the department and across the hotel.
• Safety and Service Standards - Remain informed about the hotel 's daily Talk of the Walk communication.

Qualifications and Experience

• - University degree in any field.
• - Minimum 1 year of experience in a similar role within a 4-5 star hotel.
• - Ability to provide courteous and responsive guest service.
• - Ability to work effectively with Concierge, Front Office, and other hotel departments.

What Accor Offers

• - Employee benefit card offering discounted rates at Accor properties worldwide.
• - Learning programs through Accor Academies.
• - Opportunities to develop professional skills and grow within the property and across Accor.