Bell Attendant

Rotana Hotels; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking passionate Front Office professionals for Bell Attendant roles to deliver extraordinary guest service and creative solutions.

You will welcome guests, coordinate with departments, know hotel services, and manage luggage, messages, and deliveries with a professional, proactive attitude.

Ideal candidates hold a hospitality diploma, have strong English communication, and demonstrate courteous, adaptable teamwork in a dynamic hotel environment.

Qualifications

• Diploma in hospitality or vocational training in concierge/guest services.
• Good English communication skills along with strong interpersonal abilities are essential.

Responsibilities

• Receive guests in a professional and friendly manner from arrival through departure.
• Maintain effective communication with related departments to ensure smooth service delivery.
• Maintain up-to-date knowledge of the hotel and local services.
• Be aware of guest profiles through the Opera system.
• Assist with luggage from arrival to room and from room to departure.
• Handle messages, mail and packages promptly and professionally.
• Deliver morning newspapers to rooms and other deliveries without delay.
• Keep concierge desk and storeroom clean, tidy and organized.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

Diploma in hospitality

Job description

Job Description:

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Requirements