Bell Attendant

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 33,480 - 66,960; Full time

Job summary

Rotana Ras Al Khaimah - The Mangroves is seeking passionate Front Office professionals focused on delivering exceptional guest service. You will greet guests, coordinate with departments, and ensure smooth service from arrival to departure.

The role requires a hospitality diploma, strong English communication, and excellent interpersonal skills. Proactive problem solving, teamwork, and a willingness to learn about local services are essential.

Qualifications

• Diploma in hospitality or concierge training.
• Good English communication and strong interpersonal abilities.

Responsibilities

• Greet guests professionally from arrival to departure.
• Coordinate with departments to ensure smooth service delivery.
• Maintain knowledge of hotel and local services.
• Use Opera system to recognize guest profiles.
• Assist with luggage handling and deliveries in a timely, professional manner.
• Keep concierge desk and storage area clean and organized.

Skills

English communication

Interpersonal skills

Customer service

Teamwork

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork