Bell Attendant

Mangrove Rotana; Ras Al Khaimah; On-site; AED 30,000 - 45,000; Full time

Job summary

Mangrove Rotana in Ras al-Khaimah is seeking a guest-focused Bellboy to deliver exceptional customer service and ensure a memorable experience for guests. Responsibilities include welcoming guests, handling luggage, and maintaining communication with hotel departments.

Candidates should ideally have a diploma in hospitality and strong English communication skills. The role emphasizes adaptability and teamwork to enhance guest satisfaction.

Qualifications

• Ideally have a diploma in hospitality or vocational training in the concierge section.
• Good English communication skills are essential.
• Strong interpersonal abilities required.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectations.
• Maintain effective communication with all related departments for service delivery.
• Carry guest luggage from arrival point to room and from room to departure.

Skills

Good English communication skills

Strong interpersonal abilities

Education

Diploma in hospitality or vocational training in concierge section

Job description

We are currently seeking passionate and dynamic guest‑focused front office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Bellboy you will provide professional, customer‑focused service to our guests, ensuring their stay becomes a memorable experience.

Key Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain up‑to‑date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and storeroom are clean, tidy and well organized

Skills

You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork