Bell Attendant

Hotels; Abu Dhabi; On-site; AED 42,000 - 65,000; Full time

Job summary

Hotels in Abu Dhabi is seeking a passionate Front Office Bell Attendant who greets guests warmly, assists with luggage, and coordinates with other departments to ensure a memorable stay.

The ideal candidate holds a diploma in hospitality or vocational concierge training, speaks good English, has strong interpersonal skills, stays adaptable, and embodies a proactive, helpful attitude.

Qualifications

• Diploma in hospitality or vocational training in concierge within a hotel.
• Good English communication skills and strong interpersonal abilities.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain awareness of guest profile through Opera guest profile system.
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other deliveries immediately without delay in a professional manner.
• Ensure concierge desk and store room is clean tidy and well organized.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Education

Diploma in hospitality

Tools

Opera PMS

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork