Beachfront Guest Services & Reservations Host

AccorHotel; Dubai; On-site; AED 36,000 - 48,000; Full time

Job summary

AccorHotel in Dubai is seeking a Host/Hostess to greet guests, manage reservations, and support service staff. You will ensure accurate guest information for each meal period and respond politely to inquiries.

The role requires excellent English, strong communication, and a proactive approach. Full-time position with hotel policies and city information knowledge, offering room for professional presentation and teamwork.

Qualifications

• Excellent communication skills in English both written and verbal.
• Previous customer service experience required
• Not mandatory to have hotel experience; Hostess role welcomed
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• High level of energy and professional at all times
• Excellent personal presentation and grooming

Responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or reservations with special requests VIP etc.
• Distribute reservations among all servers equally informing them of all information necessary.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• Telephone must be answered on a maximum of three rings.
• Answer customer questions accurately by knowing products and offerings.
• Know all food and beverage menus including ingredients, preparation, serving, prices, promotions and events.
• Understand server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• Be aware of all policies and procedures in the Hotel.
• Other duties as assigned

Skills

English communication

Customer service

Phone etiquette

Multitasking

Job description

AccorHotel in Dubai is seeking a Host/Hostess to greet guests, manage reservations, and support service staff. You will ensure accurate guest information for each meal period and respond politely to inquiries.

The role requires excellent English, strong communication, and a proactive approach. Full-time position with hotel policies and city information knowledge, offering room for professional presentation and teamwork.